Sarah Preiss
Kenosha,WI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Intake Coordinator
Thriving Sparrow Counseling & Wellness
12.2023 - Current
- Managed patient inquiries by providing clear information regarding intake procedures and services offered.
- Identified patient issues by actively listening and gathering necessary information during intake conversations.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Helped grow the Therapy practice from 5 therapists to 12 by creating a system to help analysis specific needs and marketing strategies.
Administrative Specialist
KUSD- Southport Elementary School
08.2022 - 12.2023
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Boosted employee morale by planning team-building activities and corporate events.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system entered data and completed other clerical tasks.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Supported 2 different schools in 1 building. With about 50 student tardies completed in 20 minutes.
Support Staff
Harborside Academy-Reuther Central High School
09.2021 - 08.2022
- Support the clerical needs of the school by providing assistance to the principal, instructional staff, support staff, and secretaries
- Performed registration and continued support for a student body of 250.
- Perform general office duties, answer phones; greeting customers; performing attendance; sorting and distributing mail; responding to or referring inquiries/complaints; typing and distributing correspondence, bulletins, and a variety of other documents
- Prepare and maintains files and other records
- Maintain confidentiality of students and fellow employees
- Receive deliveries
- Assist with security duties, sick room and other needed assistance
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Attended training sessions to stay updated on procedures and services.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education Support Staff Special Education
Tremper High School
03.2017 - 09.2021
- Helped facilitate the arrival of all special education students with bus drivers, aides and staff.
- Assist with the de-escalation of students
- Model and maintain established discipline procedures for 8 students and rules established by teacher
- Work with students one on one to transfer to class and refocus
- Assist in preparing materials for parents
- Maintain Confidentiality of student information
- Created and implemented a data collection system to help 8 students with goal setting and monitoring progress
- Participate in staff development sessions for assistants
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
Education
Associate of Science - Paralegal Studies
Bryant & Stratton College
Milwaukee05.2005
Skills
- People person who is always willing to go the extra mile
- Great team player with professional attitude
- Self-starter with a strong work ethic
- Detail-oriented with good problem-solving skills
- Insurance verification
- Appointment scheduling
- Cross-cultural sensitivity
- Confidentiality
- Customer service
- Multitasking and organization
Accomplishments
- Breathe for Change Certified Yoga, SEL and Wellness Advocate
- Breathwork
- Social Emotional Learning and Meditation in a classroom setting
- Certified Sound Healer
- Reiki Level 2 certification
Timeline
Intake Coordinator
Thriving Sparrow Counseling & Wellness
12.2023 - Current
Administrative Specialist
KUSD- Southport Elementary School
08.2022 - 12.2023
Support Staff
Harborside Academy-Reuther Central High School
09.2021 - 08.2022
Education Support Staff Special Education
Tremper High School
03.2017 - 09.2021
Associate of Science - Paralegal Studies
Bryant & Stratton College
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