Sarah Price
Houston,TX
Summary
Detail-oriented Investigator with strong leadership skills and a longstanding history in internal fraud, compliance and background investigations. Dedicated investigator that works well independently and with investigative teams. Well-versed in research management systems, utilizing LexisNexis, TLO, Accurint and other investigative tools. Hard worker with insight and experience in employee investigations. Dependable with a positive attitude and a willingness to take on added responsibilities to meet team goals. Eager to secure as a position as background investigator in a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Senior Internal Investigator
GEICO, Government Employees Insurance
02.1990 - 10.2023
- Conducted comprehensive background checks and social media background reviews for investigations
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
- Reduced fraudulent activity through diligent internal reviews, internal computer software surveillance and timely reporting of suspicious behavior.
- Uncovered critical evidence by meticulously analyzing company records and other documents related to investigations.
- Identified trends in suspicious employee activities, allowing for proactive measures to be taken against future threats.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Conducted impartial investigations for management and complaints by employees.
- Obtained and verified evidence by interviewing, observing and conducting surveillance of suspects online activity and records.
SIU - Special Investigator
GEICO, Government Employees Insurance
06.2016 - 10.2019
- Reduced fraudulent activities through diligent surveillance and documentation of suspicious behavior.
- Maintained strict confidentiality throughout all investigations.
- Promoted an ethical work environment at all times, adhering strictly to industry standards and best practices in special investigations.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Conducted impartial investigations into complaints by employees.
Auto Damage Supervisor
GEICO, Government Employees Insurance
02.2002 - 09.2009
- Improved customer satisfaction by efficiently managing auto damage claims and providing timely updates to clients.
- Developed strong relationships with body shops, ensuring efficient communication and seamless collaboration for vehicle repairs.
- Oversaw a team of adjusters, providing guidance and support to ensure accurate damage appraisals and prompt claim settlements.
- Mentored junior staff members on proper procedures for investigating accidents, assessing damages accurately, writing detailed reports for case files.
- Boosted overall team morale by promoting a positive work environment that encouraged open communication among team members regarding challenges faced during daily tasks.
- Successfully resolved disputed claims through effective negotiation with involved parties, avoiding costly litigation expenses.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Supervised and managed shop operations and tasks.
Auto Damage Adjuster
GEICO, Government Employees Insurance
01.1997 - 01.2002
- Improved customer satisfaction by efficiently addressing and resolving auto damage claims.
- Reduced fraudulent claims through thorough investigations and detailed documentation.
- Collaborated with repair shops to ensure accurate estimates and quality repairs for clients.
- Conducted comprehensive vehicle inspections to accurately assess damage and determine repair costs.
- Maintained positive relationships with policyholders, providing exceptional customer service throughout the claims process.
- Served as a trusted resource within the team, providing support and guidance for colleagues when faced with challenging situations or complex claims.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
Auto Damage Dispatcher/Administrative Coordinator
GEICO, Government Employees Insurance
01.1997 - 01.2000
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Claims Customer Service Representative
GEICO, Government Employees Insurance
02.1990 - 02.1992
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Maintained up-to-date knowledge on industry trends, contributing to team expertise in handling complex claims scenarios.
- Supported departmental goals by consistently meeting or exceeding performance metrics in quality, accuracy, and timeliness.
- Promoted a positive work environment by actively participating in team meetings, sharing best practices, and offering constructive feedback to peers.
- Checked documentation for accuracy and validity on updated systems.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Trained new customer service representatives on best practices, policies and procedures.
Education
High School Diploma -
Roger L. Putnam Technical Vocational High School
Springfield, MA06.1986
Studied - Business Administration
University of Maryland
Adelphi, MDSkills
- Internal Fraud Investigations
- Internal Compliance Reviews
- Background investigations
- Social Media investigations
- Interviewing skills
- Fraud Detection
- Computer surveillance (live, device data storage)
Certification
- Licensed with Texas Department of Insurance (TDI) license - 2016-2024
Timeline
SIU - Special Investigator
GEICO, Government Employees Insurance
06.2016 - 10.2019
Auto Damage Supervisor
GEICO, Government Employees Insurance
02.2002 - 09.2009
Auto Damage Adjuster
GEICO, Government Employees Insurance
01.1997 - 01.2002
Auto Damage Dispatcher/Administrative Coordinator
GEICO, Government Employees Insurance
01.1997 - 01.2000
Senior Internal Investigator
GEICO, Government Employees Insurance
02.1990 - 10.2023
Claims Customer Service Representative
GEICO, Government Employees Insurance
02.1990 - 02.1992
High School Diploma -
Roger L. Putnam Technical Vocational High School
Studied - Business Administration
University of Maryland
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