Sarah Price
Garnett,KS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor for Medicare and Federal Marketplace
Maximus Federal Services
Lawrence, KS
08.2023 - 12.2025
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Processed service requests accurately, ensuring timely responses to enhance customer satisfaction.
- Documented customer interactions thoroughly in CRM system for improved tracking and follow-up actions
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Cross-trained and provided backup support for organizational leadership.
- Supervised daily operations, ensuring compliance with federal regulations and company policies.
- Coordinated team activities to enhance workflow efficiency and productivity.
- Developed training programs for staff, fostering skill enhancement and operational knowledge.
- Evaluated team performance, delivering constructive feedback to promote professional growth and accountability.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed to keep transfer rate for entire team under 8%.
Home Health Aide
Exclusive Living
Iola, KS
09.2021 - 08.2023
- Assisted clients with daily living activities, enhancing overall quality of life.
- Administered medications and monitored vital signs to ensure client health and safety.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Collaborated with healthcare professionals to develop personalized care plans for clients.
- Maintained accurate records of client progress and reported changes in condition promptly.
- Implemented infection control procedures to uphold a safe environment for clients and staff.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided personal care assistance, including bathing, dressing, and grooming for clients including 1 nonverbal client.
Assembly Line Worker/ Quality and Pack
Tramec Sloan
Iola, KS
04.2019 - 08.2021
- Assembled components efficiently according to production schedules and quality standards.
- Operated machinery and tools safely, adhering to safety protocols at all times.
- Conducted quality checks on finished products, ensuring adherence to specifications.
- Trained new employees on assembly techniques and workplace safety procedures.
- Maintained clean and organized work area, contributing to overall operational efficiency.
- Reported equipment malfunctions promptly, minimizing downtime in production line operations.
- Assisted in inventory management by tracking materials needed for assembly tasks.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Acted as a mentor to new hires, sharing knowledge and experience in assembly line work to ensure smooth onboarding processes for all team members.
- Maintained open lines of communication with supervisors, providing progress updates regularly while also addressing any concerns surrounding potential issues that may arise .
- Troubleshot assembly line to repair malfunctions and avoid disruptions.
- Made over 1000 hoses during an average 8 hour shift.
Behavioral Aide
SEK Mental Health
Iola, KS
08.2014 - 11.2019
- Assisted in implementing individualized behavioral intervention plans for clients.
- Monitored client progress and adjusted strategies to maximize engagement and development.
- Provided crisis intervention support, employing de-escalation techniques effectively during challenging situations.
- Developed positive relationships with clients, fostering trust and encouraging participation in therapeutic activities.
- Engaged families in treatment processes, offering resources and guidance to enhance support systems at home.
- Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
- Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
- Maintained accurate records of student progress and interventions, ensuring data-driven decision making for support strategies.
- Served as a role model for students by demonstrating appropriate social and emotional skills during interactions.
- Supported the development of self-advocacy skills in students by providing guidance on expressing needs appropriately.
- Reduced incidents of disruptive behavior by establishing clear expectations and consequences for students.
- Promoted inclusion within the school community by fostering positive relationships between students with behavioral challenges and their peers.
- Developed social skills training programs to improve peer interactions and relationships among students.
- Enhanced communication with parents through detailed progress reports and regular meetings, resulting in increased parental involvement.
- Enhanced students interactions by creating and maintaining visual calendar of social, recreational and education activities.
- Monitored students progress and actions during one on one sessions.
- General would work with 1 to 5 clients at a time.
Dietary Aide /Cook
Allen County Regional Hospital
Iola, KS
08.2014 - 03.2019
- Maintained cleanliness and organization of food storage areas and equipment.
- Supported dietary restrictions by accurately labeling and serving meals.
- Monitored food quality and presentation, adhering to hospital standards.
- Collaborated with nutritionists to implement patient-centered dietary plans.
- Participated in training sessions to enhance knowledge of food safety regulations.
- Provided excellent customer service while addressing patient meal inquiries and concerns.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Implemented feedback mechanisms for patients on meal quality, driving continuous improvement.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Assisted in creating nutritional education materials for patients, fostering better understanding of healthy eating habits.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Utilized POS system to receive and process food and beverage orders.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Would cook for and serve between 5 to 30 inpatient persons per meal time.
- Would serve around 200 people to the public in the cafeteria during breakfast and lunch meal times.
Education
No Degree - Psychology
Allen County Community College
Iola, KSHigh School Diploma -
Crest High School
Colony, KS05-2012
Skills
- Active listening
- Professional telephone demeanor
- Problem resolution
- De-escalation techniques
- Customer education
- Staff management
- Training and mentoring
- Goal oriented
- Customer service
- Data entry
- Compassionate caregiving
- Home safety evaluation
- Time management
Certification
Hazmat Proceedures and Protical
From Texas Tech.
Timeline
Supervisor for Medicare and Federal Marketplace
Maximus Federal Services
08.2023 - 12.2025
Home Health Aide
Exclusive Living
09.2021 - 08.2023
Assembly Line Worker/ Quality and Pack
Tramec Sloan
04.2019 - 08.2021
Behavioral Aide
SEK Mental Health
08.2014 - 11.2019
Dietary Aide /Cook
Allen County Regional Hospital
08.2014 - 03.2019
No Degree - Psychology
Allen County Community College
High School Diploma -
Crest High School