Summary
Overview
Work History
Skills
Certification
Websites
Timeline
Generic

Sarah Probus

Mount Washington,USA

Summary

Dynamic Account Manager with AssuredPartners, skilled in client relationship management and employee benefits administration. Achieved over 90% employee retention as a Human Resources Generalist. Proven ability in data analysis and project management, driving successful open enrollment initiatives and enhancing operational efficiency through effective problem-solving and organizational development.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Account Manager - Employee Benefits

AssuredPartners
Louisville, Kentucky
01.2022 - Current
  • Served as primary contact for Large group clients regarding employee health benefits programs.
  • Conducted mid-year, renewal, and open enrollment meetings in collaboration with HR.
  • Maintained client analytic data while addressing claims, billing, eligibility, and service issues.
  • Developed marketing materials, benefit guides, enrollment videos, and open enrollment posters.
  • Coordinated implementation plans with carriers and completed necessary documentation.
  • Identified cross-selling opportunities within existing client base while monitoring carrier offerings.
  • Created tailored quotes based on risk information and prepared RFPs for new business.
  • Compiled reports summarizing customer activity, including premiums paid and claims filed.

State Coordinator

Aflac KY Market Office
Louisville, Kentucky
11.2019 - 01.2022
  • Collaborated with senior management and various departments to enhance operational efficiency.
  • Scheduled and facilitated weekly compliance meetings, drafting agendas and minutes.
  • Created detailed reports and presentations for senior management using Excel and PowerPoint.
  • Researched, drafted, and filed legal correspondence to ensure compliance with regulations.
  • Maintained spreadsheets for state annual budget, reconciling monthly expense reports.
  • Executed statewide recruitment outreach initiatives to attract prospective employees.
  • Led webinars for regional recruitment teams and training seminars for new associates.
  • Organized trade shows and conferences to promote company services and products.

Human Resources Generalist - Aflac Office

Akers Enterprises
Louisville, Kentucky
03.2013 - 11.2019
  • Maintained comprehensive account and personnel files alongside commission statements and payroll ledgers.
  • Revised company hiring practices and human resources policies to ensure compliance with all labor regulations.
  • Increased employee retention rates by over 10%, achieving above 90% retention over three years.
  • Developed targeted recruitment programs to enhance minority hiring and satisfy affirmative action goals.
  • Managed all company benefits and accurately processed weekly payroll.
  • Reconciled monthly expense reports with annual budget for financial accuracy.
  • Coordinated all operational events, including travel accommodations for staff.
  • Led sales strategy, development, and account management to expand existing accounts and secure new sales opportunities.

Accounts Receivable Representative

Mediscribes Inc
Louisville, Kentucky
09.2017 - 10.2019
  • Maintained financial records, tracked expenses, and prepared invoices for a national medical transcription company.
  • Performed account reconciliations to ensure compliance with contractual guidelines on receivables.
  • Provided comprehensive services including audit support and preparation of financial statements.
  • Executed timely follow-ups on client inquiries to enhance organizational efficiency.

Regional Recruiter

Employment Plus
Louisville, Kentucky
02.2012 - 03.2013
  • Tracked progress of all open positions and reported status updates to Director of Recruiting.
  • Delivered recruiting seminars at district conferences to enhance candidate engagement.
  • Organized open house hiring events and participated in local career fairs.
  • Managed employee data and assigned roles based on skill sets.
  • Leveraged college partnerships and online recruiting to source prospective employees.
  • Conducted interviews and processed background screenings, including drug tests and reference confirmations.
  • Led full cycle onboarding and orientation processes for three offices.

Sales Floor Operations Manager

ICT Group Inc.
Louisville, Kentucky
08.2005 - 10.2011
  • Successfully exceeded sales goals for 14 consecutive months in a call center environment.
  • Managed a team of leads, driving performance improvements and accountability.
  • Increased outbound call center contact percentage by six percent in 2010.
  • Developed comprehensive outbound strategy and crafted effective scripts.
  • Conducted regular meetings with outbound partners to identify improvement opportunities and create coaching plans.
  • Utilized Kronos and Avaya systems to manage high call volumes with clients.
  • Reviewed payroll, leave of absence, and vacation inquiries to ensure compliance and accuracy.

Skills

  • Client relationship management
  • Employee benefits administration
  • Data analysis
  • Project management
  • Regulatory compliance
  • Financial reporting
  • Cross-selling strategies
  • Open enrollment coordination
  • Customer service
  • Multi-task management
  • Problem-solving abilities
  • Organizational development
  • Implementation planning
  • Presentation development

Certification

Kentucky Health Insurance License

Kentucky Life Insurance License

Timeline

Account Manager - Employee Benefits

AssuredPartners
01.2022 - Current

State Coordinator

Aflac KY Market Office
11.2019 - 01.2022

Accounts Receivable Representative

Mediscribes Inc
09.2017 - 10.2019

Human Resources Generalist - Aflac Office

Akers Enterprises
03.2013 - 11.2019

Regional Recruiter

Employment Plus
02.2012 - 03.2013

Sales Floor Operations Manager

ICT Group Inc.
08.2005 - 10.2011

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Sarah Probus