Sarah Proft
Clarksville,TN
Summary
Dynamic leader with extensive experience in operations management and training development, notably with the United States Army. Excelled in streamlining processes, enhancing team productivity by implementing effective training programs, and improving customer service standards. Skilled in logistics planning and motivational leadership, achieving significant efficiency improvements and fostering a culture of continuous development and operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Executive Assistant and Customer Account Specialis
United States Army
11.2023 - Current
- Screened emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Organized computer-based information using TEAMS.
- Wrote reports, executive summaries and newsletters.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Operations and Training Manager
United States Army
10.2022 - 10.2023
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Conducted orientation sessions and organized on-the-job training for featured events.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Coordinated technical training and personal development classes for staff members.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Directed field training to enhance participants' skills.
- Researched and obtained relevant course materials to achieve training objectives.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Analyzed effectiveness of training programs at all levels and recommended updates.
Support Operations Office
United States Army
07.2018 - 10.2019
- Assisted various departments with change by communicating new improvement plans and expectations.
- Developed and updated tracking spreadsheets using Excel.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
Automated Logistics Specialist
United States Army
11.2015 - 07.2018
- Supervised 30 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Improved, standardized and documented planning and scheduling processes.
- Optimized use of available storage space through effective inventory rotation practices, ensuring maximum utilization of warehouse capacity.
- Packed, crated, stenciled, weighed and banded equipment and supplies.
- Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Ensured regulatory compliance in warehousing operations by adhering to safety protocols, proper labeling, and documentation procedures.
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Managed warehouse staff effectively, providing training on new systems and fostering a collaborative work environment.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Monitored performance of logistics operations to identify areas for improvement.
Personnel Training Manager
United States Army
11.2015 - 07.2018
- Accomplished multiple tasks within established timeframes.
- Trained over 600 new team members.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Sustainment Support and Warehouse Management
United States Army
08.2010 - 10.2015
- Provided technical and software support for communication devices.
- Maintained and monitored various interfaces along with troubleshooting network connectivity.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Assisted in receiving, stocking and distribution of merchandise.
- Completed cycle counts and monthly inventory.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Helped train new employees in safe practices and warehouse procedures.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Material Storage and Handling Specialist
United States Army
12.2009 - 08.2010
- Strapped items down over protective padding to secure throughout transportation.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed warehouse operations and verified proper shipment procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Maintained clean, orderly work environment free of hazards.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
Education
No Degree - Supply Chain Management
Coastline Community College
Skills
- QA/QC
- Workflow Coordination
- Database Management
- Resource Coordination
- Logistics Planning
- Customer Service
- Team Supervision
- Goals and performance
- Conflict de-escalation
- Employee performance evaluation
- Training and mentoring
- Motivational Leadership
- Product restocking
- Scheduling
- Work Planning and Organization
- Strategies and goals
- Retail Management
- Personnel Management
- Personnel training and development
- Flexible Schedule
- Staff Development
- Systems and software expertise
- Training and Development
- Customer Engagement
- Safety and Security
- Operations Management
- Employee Management
- Operations
- Problem-Solving
- Relationship building and management
- Coaching and Mentoring
- Emergency Response
- Performance Management
- Employee Scheduling
- Staff Management
Accomplishments
- Supervised team of 30 staff members.
- Mentored and trained over 600 team members.
- Achieved recognition by ensuring new team members were proficient and efficient in their new role.
- Used Microsoft Excel to track staff members training requirements.
- Developed TEAMS continuity for the company due to team members going to different echelons.
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Executive Assistant and Customer Account Specialis
United States Army
11.2023 - Current
Operations and Training Manager
United States Army
10.2022 - 10.2023
Support Operations Office
United States Army
07.2018 - 10.2019
Automated Logistics Specialist
United States Army
11.2015 - 07.2018
Personnel Training Manager
United States Army
11.2015 - 07.2018
Sustainment Support and Warehouse Management
United States Army
08.2010 - 10.2015
Material Storage and Handling Specialist
United States Army
12.2009 - 08.2010
No Degree - Supply Chain Management
Coastline Community College