Summary
Overview
Work History
Skills
Timeline
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Sarah Prosser

Crescent Lake,Oregon

Summary

25 years of experience in the healthcare industry, demonstrating exceptional organizational skills and attention to detail. Proficient in medical terminology with a strong phone demeanor and etiquette. Committed to fostering collaboration among team members while prioritizing patient and staff support.

Overview

25
25
years of professional experience

Work History

Patient Service Representative

Summit Health Group
Bend, OR
03.2023 - Current
  • Chart Creation.
  • Insurance verification and input.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Answered incoming calls in a professional manner.
  • Provided customer service by answering patient questions and addressing concerns.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Reviewed patient accounts for accuracy on a regular basis.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Medical Receptionist

Lapine Community Health Center
Lapine, OR
02.2020 - 07.2021
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.

CNA 2/Unit Coordinator/ Patient Team Support

PeaceHealth Riverbend Hospital
Springfield, OR
01.2008 - 06.2021
  • Supported patients with timely and knowledgeable response to diverse requests
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information
  • Organized ordered medical tests, including sample collection and patient transportation
  • Produced professional and error-free letters, for patients upon discharge
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items
  • Supported clerical needs of RN's, including taking messages, scanning documents and routing business correspondence
  • Screened calls and collected messages for unit personnel to promote team efficiency
  • Promoted efficient and open communication by preparing report sheets, taking notes and distributing information to relevant staff
  • Coordinated internal and external patient transportation
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments
  • Documented vitals and put lab results into patient charts
  • Input of Medical information into system using Epic, adhering to all procedures to keep information private
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Kept reception area clean and organized to offer positive first impression to every visitor

CNA / Unit Coordinator

Harney District Hospital
Burns, OR
04.2005 - 07.2007
  • Consulted with nurses to develop patient care plans and evaluate treatment options
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care
  • Documented information in patient charts and communicated status updates to interdisciplinary care team
  • Monitored and replenished medical supply inventory, facilitating optimal availability for patient care
  • Fostered relationships with patients, caregiver's and healthcare teams to achieve individual care plan targets
  • Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing
  • Exhibited compassionate care and communication regarding issues surrounding death and dying
  • Prevented infection and cross-contamination by cleaning and sanitizing rooms and equipment using aseptic technique
  • Documented activities and recorded information in EMR system
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Provided personal nursing care in pre- and post-operative situations
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
  • Worked with physicians and nursing team members to support patient needs, including collecting specimens, monitoring vitals and maximizing patient comfort
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
  • Managed and maintained patient rooms, shared-living areas and nursing stations

CNA / MA

High Desert Medical Center
Burns, OR
06.2004 - 05.2005
  • Administered rapid tests such as Rapid Strep and INR's to help clinical staff assess conditions
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
  • Completed basic assessments obtaining check in vitals and documenting medication changes to provide optimal care
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
  • Organized charts, documents and supplies to maintain team efficiency
  • Completed and submitted clinical documentation in accordance with agency guidelines
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
  • Assisted with technical treatments and entered information in patient records and charts
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
  • Contributed to efficient office operations by triaging patients by severity of medical complaint
  • Checked patients in, compiled new patient forms, scheduled appointments and updated patient files
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses
  • Performed routine tests such as urine dip stick, vision and hearing tests
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
  • Completed clinical documentation in accordance with agency guidelines
  • Requested scripts from doctors and verified insurance and coding
  • Managed both clinical and administrative duties in a medical office setting

CNA

Saint Mary's Hospital
Walla Walla, WA
01.2002 - 07.2003
  • Worked with physicians and nursing team members to support patient needs, including collecting specimens, monitoring vitals and maximizing patient comfort
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing
  • Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
  • Responded to patient alarms and needs-assessment requests to identify course of treatment
  • Monitored and replenished medical supply inventory, facilitating optimal availability for patient care

CNA

Dayton General/Booker Rest Home
Dayton, WA
01.2000 - 01.2002
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
  • Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition
  • Exhibited compassionate care and communication regarding issues surrounding death and dying
  • Managed and maintained patient rooms, shared-living areas and nursing stations
  • Documented information in patient charts and communicated status updates to interdisciplinary care team
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets

Skills

  • Charting expertise
  • Insurance Verification
  • Understands medical procedures
  • Scheduling
  • HIPAA compliance
  • Referral Verification
  • Medical terminology
  • Detail-oriented
  • Calm and level-headed under duress
  • Compassion and Empathy
  • Understands mobility assistance needs
  • Quick problem solver
  • Front desk operations
  • Patient Registration
  • Vital signs monitoring
  • Direct Patient Care

Timeline

Patient Service Representative

Summit Health Group
03.2023 - Current

Medical Receptionist

Lapine Community Health Center
02.2020 - 07.2021

CNA 2/Unit Coordinator/ Patient Team Support

PeaceHealth Riverbend Hospital
01.2008 - 06.2021

CNA / Unit Coordinator

Harney District Hospital
04.2005 - 07.2007

CNA / MA

High Desert Medical Center
06.2004 - 05.2005

CNA

Saint Mary's Hospital
01.2002 - 07.2003

CNA

Dayton General/Booker Rest Home
01.2000 - 01.2002

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Sarah Prosser