Sarah Protopopov

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Improved team morale and cohesion with regular team-building activities and open communication channels.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.

Required hands on training in child development, interpersonal skills, and dispute resolution.
Quick, crucial decision making skills are required on a daily basis in regards to the use of electronic devices, educational enrichment, entertainment, meals, discipline and safety of all children.
Strong emphasis on time management especially when it comes to meals, scheduling of play dates, sports related activities, household chores and family outings.

• Conduct research on potential business customers using specific criteria.
• Prospect and provide a weekly list of excellent employee contacts that CareerArc can utilize as sales leads.
• Proficient in using Linkedin, Excel and ZenProspect.

• Transcribe accurate and thorough meeting minutes of items discussed during the Acton Family Network board meeting.
• Upload the completed minutes to Big Tent for future referral by board members or others.
• Plan the yearly social for all incoming kindergarteners in the Acton-Boxborough School District. This includes, renting the space, publicizing the event through a variety of avenues and insuring that we have plenty of popsicles for the kindergarteners.

• Provide guidance and counsel to four lines of business within the domestic Merrill Lynch, Pierce, Fenner & Smith in regards to the Bank of America Anti-Money Laundering policy,
• Develop a positive and trusting relationship with key business leaders, risk partners and work with their teams to mitigate risk to the firm.
• Identify and escalate matters of AML concern to senior management and lines of business officers and risk partners, up to and including the recommendation to close a client relationship.
• Insure that all projects related to Anti-Money Laundering concerns are properly supported and follow the Bank of America Anti-Money Laundering policy.

Expired Securities Registrations
FINRA Series 7 General Securities Representative
FINRA Series 24 General Securities Principal
CAMS Certified Certified Anti-Money Laundering Specialist®

• Provide guidance and support as a Team Lead to other team members in regards to process and procedures.
• Promoted enterprise-level risk management practices and helped instill strong culture focused on compliance policies and procedures.
• Taught employees how to be proactive regarding compliance risks at front line.
• Advised managers on policy strategies for reducing compliance risks.
• Enhanced collaboration between departments by serving as a liaison between functional groups on matters related to risk management.
• Maintained up-to-date knowledge of industry trends, regulatory changes, and emerging threats to ensure proactive responses to evolving risks within the business environment.
• Improved risk management processes by conducting thorough reviews and identifying potential areas of concern.
• Reduced overall risk exposure for the organization through strategic implementation of compliance and risk mitigation measures.

As a Senior Operational Risk Specialist within the Global Wealth & Investment Management division, I supported the Anti-Money Laundering (“AML”) Know Your Customer (“KYC”) Quality Control Unit. Primary duties included the following:

• Assess the completeness and quality of KYC documentation for GWIM clients and accounts.
• Monitor quality assurance results to identify trends and communicate any deficiencies to the LOB.
• Participate in the development and conduct of KYC training programs for the GWIM lines of business and assist with enterprise initiatives for development of AML KYC processes and technology.
• Provide quality review of monthly sampling of standard risk accounts for the broker/dealer.
• Resolve deficient records through review of revised KYC records or facilitation of account closure.
• Provide guidance and training to regional administration and seek to improve first time approvals of records.
• Work on additional projects as needed.