Hi, I’m
Sarah Pruger
Santa Cruz,USA
Summary
Experienced and detail-oriented front office professional with over 10 years of expertise in front desk operations and office administration. Recognized for exceptional customer service, managing financial transactions, and maintaining meticulous records. Skilled in efficiently handling multi-line phone systems and utilizing electronic scheduling software. Seeking a client-facing role to leverage dedication to providing top-notch service and passion for delivering outstanding first impressions.
Overview
7
years of professional experience
1
Certificate
Work History
Marjorie Vickner
Personal Assistant to Real Estate Professional
12.2023 - 01.2025
Job overview
- Oversaw complex personal and professional calendars and coordinated up to 50 appointments per week
- Provided multifaceted services by running errands, managing mail, scheduling and confirming appointments, and managing finances
- Kept detailed notes of household and maintenance inventory and schedules
- Displayed absolute discretion in handling confidential information
- Helped manage personal finances by paying incoming bills in a timely manner, handling credit card transactions, including verifying purchases, authorizing charges, monitoring account activity, and resolving any billing discrepancies
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping
- Key Achievement: Developed and implemented an efficient filing system, resulting in easy retrieval of important documents and improved organization
Seacliff Inn Tapestry Collection By Hilton
Night Audit Supervisor
06.2023 - 02.2024
Job overview
- Acted as manager on duty during overnight shift 5 nights per week.
- Helped increase accounting efficiency by 63% through streamlined documentation and reporting processes.
- Manage nightly financial auditing, including verification of daily revenue streams from various departments, and ensured accurate posting of room and tax to guest folios
- Oversaw account reconciliation, implementing adjustments and corrections to maintain financial integrity and compliance with brand standards
- Delivered high-quality customer service, attending to guest needs and requests to enhance satisfaction and uphold the establishment's service excellence commitment
- Property Management System utilized: OnQ
- Key achievement: Commended for creating the in-house newsletter to communicate management's vision. Reducing email back-and-forth by 20%.
Fairfield Inn & Suites By Marriott
Night Auditor And Front Desk Agent
03.2022 - 01.2023
Job overview
- Acted as manager on duty during overnight shift 5 nights per week
- Managed front desk operations, ensuring guest satisfaction through efficient check-ins, reservation handling, and prompt resolution of complaints and emergencies
- Processed financial transactions, including invoice management and paycheck distribution, while meticulously reconciling accounts and maintaining accurate financial records
- Conducted nightly balancing of the cash drawer, logged receipts, and contributed to revenue forecasting with a focus on financial accuracy and accountability
- Property Management System utilized: FOSSE
- Key achievement: Maintained 98% positive customer feedback rate within 6 months through diligent guest service during the night shift
Goodwill Central Coast, Santa Cruz County Career Center
Career Center Office Assistant
01.2018 - 02.2022
Job overview
- Managed office operations by efficiently using various equipment including computers, fax machines, scanners, and communication systems
- Prepared and edited documents to produce precise, accurate and professional communication
- Demonstrated proficiency in creating and managing documents, spreadsheets, and presentations with Google Docs and Microsoft Office Suite
- Delivered consistent, high-quality customer service when addressing walk-in clients, incoming and outgoing calls, and email inquiries
- Processed incoming and outgoing mail and packages according to established procedures
- Assisted clients in resume development providing proofreading and copy-editing services to enhance their job search tools
- Key achievement: Developed and executed a new scheduling protocol that improved meeting coordination efficiency by 35%, leveraging advanced calendar management tools
Education
Cabrillo CollegeSanta Cruz, CA
Criminal Justice
06.2018
Cuesta CollegeSan Luis Obispo, CA
Sociology/Criminal Justice
07.2013
Skills
- Adaptability
- Brand Standards
- Data Entry
- Document Preparation
- Filing Systems
- Computer Literacy
- Communication; both written and verbal
- Guest Engagement
- Inventory Management
- Microsoft Office Suite
- Office Management
- Organizational Skills
- Personal Assistant experience
- Proofreading
- Sales Forecasting
- Time Management
Certification
Hospitality Management, IAP Career College, 02/01/24, 04/30/24
Timeline
Personal Assistant to Real Estate Professional
Marjorie Vickner
12.2023 - 01.2025
Night Audit Supervisor
Seacliff Inn Tapestry Collection By Hilton
06.2023 - 02.2024
Night Auditor And Front Desk Agent
Fairfield Inn & Suites By Marriott
03.2022 - 01.2023
Career Center Office Assistant
Goodwill Central Coast, Santa Cruz County Career Center
01.2018 - 02.2022
Cabrillo College
Criminal Justice
Cuesta College
Sociology/Criminal Justice
My Personal Philosophy
"Humility Goes a Long Way"-
Regardless of my accomplishments or social standing, humility is my chosen companion. It keeps my ego in check and fosters genuine connections with individuals from diverse backgrounds.
Pronouns
She/Her/Hers
My Personal Philosophy
"Humility Goes a Long Way"-
Regardless of my accomplishments or social standing, humility is my chosen companion. It keeps my ego in check and fosters genuine connections with individuals from diverse backgrounds.
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