Sarah Prutzman
Sumerduck,VA
Summary
Dynamic leader with a proven track record at excelling in team leadership and customer service. Expert in elevating client experiences and driving sales through innovative marketing strategies and effective sales tracking. Achieved significant growth by harnessing decision-making and relationship-building skills, ensuring high client retention and team performance.
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
19
19
years of professional experience
Work History
Salon Owner/Operator
Self-employeed
08.2015 - Current
- Managed salon operations for 6 different locations, efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Area Manager
Sport Clips
10.2013 - 05.2015
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects for a total of 32 employees
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Resolved conflicts promptly to promote positive environment for customers.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Hairstylist
Charles Russell
02.2006 - 04.2012
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with 11 fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Organized sales area and work station to showcase products and boost sales.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
Education
Completion of Exam Prep Course - Property And Casualty Insurance
American Professor
Missoula, MT08.2024
Licensed Cosmetologist - Cosmetology
Heritage Institute
Falls Church, VA12.2005
High School Diploma -
Liberty High School
Bealeton, VA06.2000
Skills
- Upselling Services
- Customer Service
- Business Management
- Product Promotion
- Decision-Making
- Goal Setting
- Administrative Management
- Relationship Building
- Schedule Management
- Business marketing
- Direct Sales
- Team Leadership
- Sales Strategies
- Sales Tracking
- Marketing Strategies
Timeline
Salon Owner/Operator
Self-employeed
08.2015 - Current
Area Manager
Sport Clips
10.2013 - 05.2015
Hairstylist
Charles Russell
02.2006 - 04.2012
Completion of Exam Prep Course - Property And Casualty Insurance
American Professor
Licensed Cosmetologist - Cosmetology
Heritage Institute
High School Diploma -
Liberty High School
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