Sarah Punska

• Collaborated with cross-functional teams to develop comprehensive solutions for complex member issues.
• Strengthened relationships with members by maintaining regular communication and offering personalized assistance.
• Exceeded performance metrics consistently, demonstrating a strong commitment to exceeding member expectations.
• Provided expert guidance on product offerings and services, ensuring members made informed decisions tailored to their needs.
• Ensured consistent adherence to established policies and procedures while managing a high volume of member interactions daily.
• Streamlined communication channels for better customer experience, implementing efficient CRM systems.

Was a temp from May 2022 - September 2022 through Complete Staffing. Hired on fulltime in September 2022

• Improved customer satisfaction through staff training in customer service and product knowledge.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
• Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Coordinated with IT to help streamline problems with newly launched online ordering system.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Assessed employee performance and developed improvement plans.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Generated financial and operational reports to assist management with business strategy.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.