Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Queen

Lincoln Park

Summary

Dynamic and results-oriented Pharmacy Technician with a proven track record at Meijer, adept in workflow optimization and maintaining strict confidentiality. Excelled in team collaboration and patient service, significantly enhancing pharmacy efficiency. Skilled in insurance billing and problem-solving, ensuring high levels of customer satisfaction and compliance with healthcare regulations.

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Meijer
08.2014 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Waitress/cook

A&W
02.2006 - 08.2014
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Education

High School Diploma -

Theodore Roosevelt Highschool
Wyandotte
06-2010

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Patient confidentiality
  • Answering customer questions
  • Insurance verification
  • HIPAA
  • Pharmacy and customer records management
  • Processing payments
  • Pharmacy law compliance
  • Healthcare regulations
  • Prescription interpretation
  • Medication storage procedures
  • Staff development
  • Drug classification
  • Pharmacy operations
  • FDA and HIPAA compliance
  • Billing support
  • Cash register operations

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • HIPAA Compliance Certification – Various Accredited Providers.
  • Hazardous Drug Management Certificate - Various Accredited Providers.
  • First Aid/CPR/AED Instructor Certification – Red Cross.

Timeline

Pharmacy Technician

Meijer
08.2014 - Current

Waitress/cook

A&W
02.2006 - 08.2014

High School Diploma -

Theodore Roosevelt Highschool

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