Sarah Quinn
Newport News,VA
Summary
Experienced assistant supervisor skilled in team management, operational procedures, and employee training. Achieves success through effective communication, problem-solving, customer service, and promoting smooth operations and teamwork.
Overview
1
1
year of professional experience
Work History
Assistant Supervisor
Busch Gardens Williamsburg
Williamsburg, VA
08.2023 - Current
- Maintains compliance with safety regulations for all individuals on premises.
- Trains new ambassadors on park policies, ride procedures, and overall job expectations.
- Holds regular meetings with ambassadors to address issues, discuss progress, and plan future goals.
- Provides feedback on ambassadors' performance and assists with disciplinary action when necessary.
- Manages day-to-day ride operations in compliance with company standards.
- Files paperwork and submitts reports to upper management.
- Collaborates with other assistants on a daily basis.
- Resolves customer complaints promptly and effectively.
Ambassador
Busch Gardens Williamsburg
Williamsburg, VA
04.2023 - 08.2023
- Enforced park and ride regulations for guests.
- Offered guests with details about rides, parks, and events.
- Maintained a professional level of customer service at all times.
- Engaged in ride operations training.
Education
Bachelor's Degree -
Christopher Newport University
Newport News, VA05.2026
Associate's Degree -
Virginia Peninsula Community College
Hampton, VA05.2024
Skills
- Leadership and Management
- Communication
- Customer Service
- Problem-Solving
- Safety Awareness
- Microsoft 365 Proficient
Languages
Chinese (Mandarin)
Limited
Timeline
Assistant Supervisor
Busch Gardens Williamsburg
08.2023 - Current
Ambassador
Busch Gardens Williamsburg
04.2023 - 08.2023
Bachelor's Degree -
Christopher Newport University
Associate's Degree -
Virginia Peninsula Community College
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