Sarah Quinn
Lockport
Summary
Reliable professional offering an extensive career in positive customer experiences within different clinical settings. Dedicated, adaptable employee with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills.
Overview
5
5
years of professional experience
Work History
Prior Authorization Specialist
Great Lakes Medical Imaging
Williamsville
01.2025 - Current
- Verified patient insurance coverage, including eligibility, benefits, and authorization requirements for medical services.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Answered several medical questions regarding a patient's current symptoms and history to ensure clinical criteria is met.
- Notified ordering providers of denied authorizations and the steps to appeal, including scheduling peer-to-peer discussions.
Scheduler
Great Lakes Medical Imaging
Williamsville
05.2023 - 01.2025
- Answered incoming calls from patients and physician offices to schedule diagnostic imaging exams.
- Collected demographic information and insurance from patients.
- Maintained communication with several physicians' offices via MEDENT and phone regarding patient information.
- Completed pre-screening questionnaires with patients to ensure their machine compatibility and medical history are compliant with scheduling guidelines.
- Confirmed patients are scheduled for the correct CPT codes, that their diagnosis codes are correct, and that their bloodwork levels are within the range to be safely scanned.
COVID-19 Case Investigator
Public Consulting Group on behalf of NYSDOH
Remote
08.2021 - 03.2022
- Conducted interviews to gather information from COVID-19 positive individuals.
- Documented case details accurately in electronic health record systems.
- Explained quarantine procedures to ensure compliance with health guidelines.
- Collaborated with public health officials to identify potential exposure sites.
- Provided resources and support for individuals facing isolation challenges.
- Identified areas where additional support was needed in order to ensure that proper safety protocols were being followed by both healthcare providers and members of the general public alike.
- Maintained up-to-date records of all cases investigated including documentation of contact tracing activities, interviews conducted, and any follow up actions taken.
COVID-19 Contact Tracer
Public Consulting Group on behalf of NYSDOH
Remote
11.2020 - 08.2021
- Conducted interviews with individuals to gather accurate contact information.
- Monitored and tracked reported cases of exposure to ensure timely follow-up.
- Educated individuals on quarantine protocols and health guidelines for safety.
- Documented interactions in a database to maintain accurate records and reporting.
- Engaged in active listening techniques while interviewing contacts in order to provide support throughout the process.
- Adhered strictly to privacy laws and regulations when collecting personal information from contacts during case investigations.
Education
Associate of Science - Social Sciences
Erie Community College
Buffalo, NY01-2023
High School Diploma -
Nardin Academy
Buffalo, NY06-2019
Skills
- CPT coding
- Problem solving
- Attention to detail
- Insurance verification
- Medical terminology
- Conflict resolution
- Active listening
- Effective communication
- Fast typing speed
- Accurate message transcription
- Call transferring
- Telephone etiquette
- Strong interpersonal skills
- Switchboard operation
- Proficient in MEDENT, G Suite, Microsoft Excel, EIS, EClinicalWorks, Nextiva, Amazon Connect, Availity, Evolent, Evicore, and Healthelink
Timeline
Prior Authorization Specialist
Great Lakes Medical Imaging
01.2025 - Current
Scheduler
Great Lakes Medical Imaging
05.2023 - 01.2025
COVID-19 Case Investigator
Public Consulting Group on behalf of NYSDOH
08.2021 - 03.2022
COVID-19 Contact Tracer
Public Consulting Group on behalf of NYSDOH
11.2020 - 08.2021
Associate of Science - Social Sciences
Erie Community College
High School Diploma -
Nardin Academy
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