Sarah Racine
Traverse City,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Product Manager
Certified Training Institute/Certus
05.2022 - 11.2023
- Managed product roadmap for over 100 individual products; set priorities, goals and tracked deliverables to drive product strategy forward.
- Drove revenue growth by establishing strong relationships with key industry partners.
- Set strategic direction for each product vertical, generated budget projections for new and existing products
- Increased product adoption by developing and implementing effective marketing strategies.
Program Coordinator
Certified Training Institute/Certus
04.2017 - 05.2022
- Evaluated risks associated with new products, taking necessary precautions to mitigate issues before launch.
- Improved revenue growth by identifying untapped market opportunities and developing strategies to capitalize on them.
- Oversaw creation, development, and launch of 95 new Pesticide Safety training courses.
Customer Service Representative
Certified Training Institute/Certus
06.2016 - 04.2017
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed approximately 40 incoming calls, emails, and chats per day from customers.
Office Manager
Bengal Industries
04.2013 - 06.2016
- Handled day-to-day operations for main office providing contract oil field services for Chevron Corporation
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw vehicle and equipment maintenance records, organization of OSHA required job safety meetings.
- Managed payroll for 25 employees.
Office Manager
Traverse Bay Resort Services/Denali Landscape Services
01.2012 - 04.2013
- Implemented thorough documentation process to maintain accurate records and facilitate audits by external parties.
- Streamlined accounts payable processes by implementing efficient filing system and reducing invoice processing time.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies in timely manner.
Resort Landscape Manager
Traverse Bay Resort Services/Denali Landscape Services
05.2011 - 01.2012
- Communicated with clients to provide price quotes, discuss design needs and schedule work.
- Identified tools, machinery and personnel required for projects and properly managed resources.
- Prepared detailed proposals outlining project scope, timeline, and estimated costs, resulting in higher rates of acceptance from potential clients.
Single Family Housing Technician
United States Department of Agriculture Rural Development
01.2009 - 01.2010
- Created, maintained, and updated filing systems for paper and electronic documents.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Streamlined communication between various departments involved in loan process, leading to more efficient workflow.
- Streamlined loan closing process by diligently reviewing documents and ensuring accuracy.
Project Support Coordinator
Traverse Bay Economic Development Corporation
01.2005 - 01.2009
- Economic Development Liaison to Benzie, Kalkaska, and Leelanau County EDC Boards and SCORE.
- Served as primary contact for inquiries, packaging, and administration of local Revolving Load Fund programs as well as Michigan Economic Development Corporation Community Development Block Grant program.
- Responsibilities include application review to ensure completeness and accuracy as well as post award monitoring.
- Liaison to local units of government related to Industrial Facilities Tax Exemption applications.
- Liaison to Northwest Michigan Tooling Coalition ensuring compliance with State requirements for Renaissance Zoning.
Education
Bachelor of Science - Horticulture
Michigan State University
East Lansing, MI05.1999
Skills
- Product Lifecycle Management
- Product Roadmaps
- Product Strategy
- KPI Tracking
- Prioritization and Execution
- Competitive Analysis
- Product Vision and Strategy
- Remote Work
Accomplishments
Product Manager Certification – PMC 1 Pragmatic Institute. Certification for Product Management and Product Marketing
Certification
Michigan Certified Commercial Pesticide Applicator Certification, #C001180611, 1A, 1B, 1C, 1D, 2, 2A, 3A, 3B, 6
Timeline
Product Manager
Certified Training Institute/Certus
05.2022 - 11.2023
Program Coordinator
Certified Training Institute/Certus
04.2017 - 05.2022
Customer Service Representative
Certified Training Institute/Certus
06.2016 - 04.2017
Office Manager
Bengal Industries
04.2013 - 06.2016
Office Manager
Traverse Bay Resort Services/Denali Landscape Services
01.2012 - 04.2013
Resort Landscape Manager
Traverse Bay Resort Services/Denali Landscape Services
05.2011 - 01.2012
Single Family Housing Technician
United States Department of Agriculture Rural Development
01.2009 - 01.2010
Project Support Coordinator
Traverse Bay Economic Development Corporation
01.2005 - 01.2009
Bachelor of Science - Horticulture
Michigan State University
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