Sarah Rader
Marshfield,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
Work History
Travel Manager
Auto Club Of Missouri
Springfield , MO
09.2012 - Current
- Developed and implemented travel policies for employees to ensure cost-effective use of company resources.
- Organized corporate travel arrangements, including air and ground transportation and hotel accommodations.
- Maintained relationships with external service providers such as airlines, hotels, car rental companies and other vendors.
- Ensured that all travel expenses were accurately tracked and reported on a timely basis.
- Analyzed data regarding traveler satisfaction surveys to identify areas needing improvement or enhancement.
- Created reports on travel trends and costs analysis using spreadsheet software tools like Microsoft Excel.
- Performed administrative tasks such as filing documents related to travel bookings and reimbursements.
- Conducted regular reviews of existing vendor agreements and negotiated new ones when required.
- Maintained relationships with travel partners and vendors.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Completed ongoing training with company and travel partners.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Member Service Specialist
Auto Club Of Missouri
Springfield , MO
08.2006 - 08.2011
- Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
- Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
- Assisted members with account opening processes, loan applications, and other banking services.
- Cross-sold products such as credit cards, loans, accounts, investments, insurance policies and other financial services.
- Processed cash withdrawals and deposits including checks for accuracy before posting them into the system.
- Generated reports on membership activity for senior management review.
- Performed daily audits of teller drawers to ensure compliance with security regulations.
- Handled incoming phone calls from members regarding account balances or transactions.
- Answered inbound calls from wide range of members, welcoming callers.
- Managed continuous delivery of top quality membership support.
- Maintained high levels of professionalism as well as product knowledge across providers of travel and insurance.
- Increased customer satisfaction ratings to 95% and above by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Excelled in exceeding daily credit card application goals.
- Strengthened customer retention by offering discount options.
- Surpassed sales goals through implementation of successful marketing strategies.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Took special orders in person and over telephone, generating additional revenue every month.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Case Manager
OACAC
Springfield , MO
03.2001 - 08.2006
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Monitored client progress through regular follow-up contacts.
- Supported family members by providing information on local support groups.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Transitioned clients to different providers based on progress or needs.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Spoke to community groups to explain and interpret purposes, programs and policies.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
Operations Manager
Come play products
Marshfield , MO
08.1994 - 01.2001
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
Education
High School Diploma -
Marshfield High School
Marshfield, MO05.1993
Computer and Information Systems Security
Columbia College
Marshfield, MOHousing Studies
Ozarks Technical Community College
Springfield, MOSome College (No Degree) - Senior Executive Leadership
San Diego Business/Leadership
San Diego, CASkills
- Vendor Record Management
- Critical Thinking
- Transportation Booking
- Active Listening
- Relationship Building
- Customer Service
- Payment Processing
- Travel Planning
- Data Entry
- Microsoft Office
- Client Records
- Needs Assessment
- Client Retention Strategies
- Locale Research
- Customer Survey Creation
- Loyalty Programs
- Customer Inquiry and Response
- International and Domestic Travel
- Company Branding
- Travel Arrangements
- Event Networking
- Business Development
- Customized Travel Package
- Marketing
- Accurate Documentation
- Event Planning
- Team Oversight
- Travel Insurance Sales
- Cancellation Policies
- Team Member Collaboration
- Employee Training
- Customer Referrals
- Relationship Management
License & Certification
- Personal lines insurance license
- CTA, Certified Travel Associate
- DEI, training
- Time Management training
- Performance appraisal training
Timeline
Travel Manager
Auto Club Of Missouri
09.2012 - Current
Member Service Specialist
Auto Club Of Missouri
08.2006 - 08.2011
Case Manager
OACAC
03.2001 - 08.2006
Operations Manager
Come play products
08.1994 - 01.2001
High School Diploma -
Marshfield High School
Computer and Information Systems Security
Columbia College
Housing Studies
Ozarks Technical Community College
Some College (No Degree) - Senior Executive Leadership
San Diego Business/Leadership
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