Sarah Ravesies
Corona,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Lead
APEX ENERGETICS
06.2018 - Current
- Handle issues with nutritional products for customers including: formula concerns, lost packages, incorrect items sent, damaged items, missing items, over goods, and switched labels
- Handle private label orders
- Assist with newsletter development to make product information more patient friendly
- Ex: Creating patient meal plans, product comparison charts, etc
- Place international orders
- Input and process new account applications
- Assist seminar department with preparations of deliverables to meet deadlines
- Assist patients with ordering through a patient portal
- Use CRM and Sales Pad programs to input orders and research customers information when needed
- Greeted customers and listened closely to problems described to determine solutions.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Resolved concerns with products or services to help with retention and drive sales.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Sales Associate
EVERYTHING BUT WATER
11.2015 - 10.2016
- Excelled in helping customers with specialized needs
- Set up fitting rooms with complete outfits based on customers style and needs
- Benefitted companies bottom-line by having more sales than returns
- Sold $15,000 of merchandise monthly
Fragrance Sales Associate
MACY’S
11.2015 - 02.2016
- Helped vendors create gifts boxes and set up tables with merchandise
- Quickly fulfilled online orders for customers and employees
- Used POS system to checkout customers
- Checked out 40 customers a day on average
Beauty Advisor
OFFICE TEAM AGENCY
06.2015 - 11.2015
- Advised customers to choose certain products based on personal needs
- Demonstrated Clarasonic demo on customers hands and face which resulted in purchasing product
- Top part-time seller in Impulse Department
- Met or exceeded monthly goal of opening 2 reward cards a month
- Sold $25,000 of merchandise monthly
Customer Service Representative
Z.O. Skin Health
03.2015 - 06.2015
- Inputed over 50 customer orders daily using JDE computer program
- Mailed and created over 50 invoices daily
- Created 20 marketing packages for specified doctors weekly
Customer Service Representative
Star International
12.2014 - 03.2015
- Transferred or assisted over 40 customers daily on phones using a multiline phone system
- Accessed customer information via CRM computer program
- Verified accuracy weekly by triple checking over 150 orders prior to shipping
English Language Teacher
NOVA SCHOOLS
04.2014 - 07.2014
- Worked with 1 to 4 adults or 1 to 8 children per English lesson
- Critiqued students on spelling, intonation, grammar and listening drills
- Had a 100% success rate in successfully having students join our team after providing them with a demo lesson
Education
Certificate, Nutritional Therapy Practitioner -
NUTRITIONAL THERAPY ASSOCIATION
11.2017
Certificate, Human Resources Management - undefined
UNIVERSITY OF CALIFORNIA, IRVINE
1.2014
Bachelor of Arts - Political Science, Business Management
UNIVERSITY OF CALIFORNIA
9.2012
Skills
- SKILLS AND QUALIFICATIONS
- Competencies: self-starter, teamwork, strong work ethic and job commitment, interpersonal communication, good assessment of clients needs, and multitasking
- Technical:
- Microsoft Office (Word, Excel, PowerPoint, and Outlook), social media, Sales Pad and CRM
- Training and Development
- Inquiry Requests
- Employee Relationships
- Order Fulfillment
- Credit Card Payment Processing
- Status Updates
- Customer Service Excellence
- Active Listening
- Microsoft Word
- Customer Service
- Customer Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Lead
APEX ENERGETICS
06.2018 - Current
Sales Associate
EVERYTHING BUT WATER
11.2015 - 10.2016
Fragrance Sales Associate
MACY’S
11.2015 - 02.2016
Beauty Advisor
OFFICE TEAM AGENCY
06.2015 - 11.2015
Customer Service Representative
Z.O. Skin Health
03.2015 - 06.2015
Customer Service Representative
Star International
12.2014 - 03.2015
English Language Teacher
NOVA SCHOOLS
04.2014 - 07.2014
Certificate, Nutritional Therapy Practitioner -
NUTRITIONAL THERAPY ASSOCIATION
Certificate, Human Resources Management - undefined
UNIVERSITY OF CALIFORNIA, IRVINE
Bachelor of Arts - Political Science, Business Management
UNIVERSITY OF CALIFORNIA
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