SARAH RAWLES
Novato,CA
Summary
Dynamic Store Manager with a strong track record in customer service, team leadership, and sales. Proven ability to train staff, enhance community engagement, and drive sales through effective promotional strategies.
Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
21
21
years of professional experience
Work History
Store Manager/ Part Buisness Owner
Encore Consignment Shop
01.2006 - Current
- Managed daily store operations, ensuring optimal inventory levels and merchandising standards.
- Trained and mentored staff on customer service protocols and sales techniques.
- Developed effective promotional strategies to enhance community engagement and drive sales.
- Analyzed sales data to identify trends and implement inventory management improvements.
- Oversaw financial transactions, maintaining accuracy in cash handling and reporting practices.
- Fostered a positive work environment through team-building activities and performance recognition programs.
- Implemented process improvements that streamlined operations and increased overall efficiency.
- Collaborated with vendors to source quality merchandise that aligned with customer preferences.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Sales Associate
Clark's Shoes
09.2004 - 01.2006
- Assisted customers in selecting footwear, ensuring satisfaction and promoting brand loyalty.
- Educated customers on product features and benefits, enhancing purchase confidence.
- Maintained visual merchandising standards, creating an inviting shopping environment.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve store performance.
- Implemented inventory management techniques to optimize stock levels and reduce shrinkage.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Education
Associate of Arts - Psychology
Landmark College
Putney, VT05-2001
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Cash management
- Retail inventory management
- Store merchandising
- Employee training
- POS systems
- Team motivation
- Goals and performance
- Leadership development
- Supply ordering
- Sales expertise
- Opening and closing procedures
- Operations
- Retail merchandise quality standards
- Sales analysis
- Process improvements
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteTimeline
Store Manager/ Part Buisness Owner
Encore Consignment Shop
01.2006 - Current
Sales Associate
Clark's Shoes
09.2004 - 01.2006
Associate of Arts - Psychology
Landmark College