Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Claims Team Manager - Express
State Farm
10.2022 - Current
Communicated with staff, leaders and peers to coordinate successful collaboration with other departments.
Set expectations for employees to drive company success and strengthen motivation.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Led activities created to improve employee engagement and to maintain State Farm culture of inclusion.
Participating in MAX Pilot
Q3 Quality SPOC
Auto Claim Specialist
State Farm
03.2018 - 09.2022
Assisted management with the training of new team members and implementation of new and evolving claim handling procedures.
Investigated, evaluated and negotiated claims with claimants, policy holders and attorneys to settle claims.
Successfully litigated claims when necessary to resolve disputes of settlement.
Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
Proved successful working within tight deadlines and fast-paced atmosphere.
Frequently relied upon to advance service levels, assist in other claims departments and often asked to take on larger workloads to aide the section/department in managing inventories.
Selected and successfully completed the 2021 Leadership Development Program.
Shift Supervisor
CVS/Pharmacy
12.2017 - 04.2018
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Assistant Supervisor
HealthTrackRx
10.2015 - 10.2017
Supported Supervisor by preparing production reports and collating quality documentation.
Revised work practices to improve efficiency, boost quality and meet production goals.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Interviewed, hired and trained new employees for production positions.
Education
Bachelor of Arts - English Literature
University of North Texas
Denton, TX
12.2014
Skills
Collaboration
Leadership
Critical thinking
Flexible and adaptable
Claims handling and insurance regulations knowledge
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Volunteer Uniformed Sexual Assault Victim Advocate at Fleet and Family Support CenterVolunteer Uniformed Sexual Assault Victim Advocate at Fleet and Family Support Center