Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Reagan

Josephine,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Claims Team Manager - Express

State Farm
10.2022 - Current
  • Communicated with staff, leaders and peers to coordinate successful collaboration with other departments.
  • Set expectations for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Led activities created to improve employee engagement and to maintain State Farm culture of inclusion.
  • Participating in MAX Pilot
  • Q3 Quality SPOC

Auto Claim Specialist

State Farm
03.2018 - 09.2022
  • Assisted management with the training of new team members and implementation of new and evolving claim handling procedures.
  • Investigated, evaluated and negotiated claims with claimants, policy holders and attorneys to settle claims.
  • Successfully litigated claims when necessary to resolve disputes of settlement.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Frequently relied upon to advance service levels, assist in other claims departments and often asked to take on larger workloads to aide the section/department in managing inventories.
  • Selected and successfully completed the 2021 Leadership Development Program.

Shift Supervisor

CVS/Pharmacy
12.2017 - 04.2018
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Assistant Supervisor

HealthTrackRx
10.2015 - 10.2017
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Revised work practices to improve efficiency, boost quality and meet production goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Interviewed, hired and trained new employees for production positions.

Education

Bachelor of Arts - English Literature

University of North Texas
Denton, TX
12.2014

Skills

  • Collaboration
  • Leadership
  • Critical thinking
  • Flexible and adaptable
  • Claims handling and insurance regulations knowledge
  • Customer service expertise
  • Quality driven attention to detail

Timeline

Claims Team Manager - Express

State Farm
10.2022 - Current

Auto Claim Specialist

State Farm
03.2018 - 09.2022

Shift Supervisor

CVS/Pharmacy
12.2017 - 04.2018

Assistant Supervisor

HealthTrackRx
10.2015 - 10.2017

Bachelor of Arts - English Literature

University of North Texas
Sarah Reagan