Sarah Recor
Menifee,CA
Summary
Dedicated and organized Service Coordinator with [X years] of experience in managing daily operations, scheduling services, and ensuring client satisfaction. Skilled in team coordination, customer support, and administrative functions. Known for excellent communication, problem-solving, and multitasking abilities in fast-paced office environments.
Overview
5
5
years of professional experience
Work History
Service Coordinator
New Day Solar
03.2020 - Current
- Coordinate and schedule service appointments, ensuring efficient resource allocation for client satisfaction.
- Serve as the primary point of contact for clients, addressing inquiries and resolving service-related issues promptly.
- Collaborate with internal teams to streamline processes and improve service delivery timelines.
- Maintain accurate records in [CRM/Monday/Arrivy], including client data, work orders, and service history.
- Generate and analyze reports to track service efficiency and identify areas for improvement.
- Train and mentor junior team members, fostering a supportive and productive work environment.
Administrative Coordinator
New Day Solar
03.2020 - Current
- Managed office operations, including scheduling meetings, organizing records, and handling correspondence.
- Supported the service team by maintaining calendars and ensuring timely communication with clients.
- Assisted in preparing and distributing service proposals, invoices, and contracts.
- Addressed customer complaints and escalations.
- Implemented a new filing system that reduced administrative errors.
Customer Service Representative
New Day Solar
03.2020 - Current
- Responded to customer inquiries via phone, email, and in-person, ensuring timely and accurate resolutions.
- Documented customer interactions and feedback to improve service delivery processes.
- Collaborated with service teams to fulfill client requests and meet deadlines.
- Exceeded service quality goals
Skills
- Proficient in Microsoft Office Suite, Monday, Arivvy, Google Docs
- Skilled in scheduling and task management tools Arivvy, Google
Timeline
Service Coordinator
New Day Solar
03.2020 - Current
Administrative Coordinator
New Day Solar
03.2020 - Current
Customer Service Representative
New Day Solar
03.2020 - Current
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