Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Reese

Montgomery

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Travel Agent / Owner

Picture Perfect Travel
06.2020 - Current
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Followed up with customers to increase customer service with travel plans.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Legal Assistant

Livingston & Miller PC
03.1998 - 05.2000
  • Organized documents to manage paper and electronic filing systems of clients.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.

Secretary

Exxon Exploration Company
06.1995 - 03.1998
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Associate Of Applied Science - Paralegal Studies

North Harris Community College
Houston, TX

Skills

  • Organized and Detail Oriented
  • Client Relations
  • Relationship Management
  • Active Listening
  • Data Confidentiality
  • Business Development
  • Data Entry
  • Customer Service

Timeline

Travel Agent / Owner

Picture Perfect Travel
06.2020 - Current

Legal Assistant

Livingston & Miller PC
03.1998 - 05.2000

Secretary

Exxon Exploration Company
06.1995 - 03.1998

Associate Of Applied Science - Paralegal Studies

North Harris Community College

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Sarah Reese