History of Criminal Justice and Public Safety industry, including designing emergency preparedness plans and overseeing implementation of disaster prevention. Loss prevention, crisis intervention, and emergency dispatch experience, with over 3 years including extensive experience in providing emergency response services. Refined relationship-building skills and experience working collaboratively with teams, administration, and clients taking appropriate actions to handle sensitive situations effectively.
Overview
11
11
years of professional experience
Work History
Plumber/Pipe Welder
Boston Local 12 Plumbers & Gasfitters
11.2019 - Current
Juvenile Supervision Officer
Travis County Juvenile Probation Department
09.2017 - 03.2018
Joined as Trainee, certified to Rehabilitation Therapy Officer
Currently secure 50-plus juveniles at Gardner Betts Juvenile Probation Department location
Provide direct supervision of all client daily activities, maintain accountability of all clients and equipment, assess juveniles and implement available treatment plans, corrective disciplinary strategies and effective treatment intervention programs
Assist in investigating incidents involving clients
Conduct cognitive skill group and teamwork activities, provide individual and crisis intervention counseling, as required
Document clients' behavior and enter into department computer information system
Physically retrain aggressive clients using approved protocols, as required
Account Manager
Allied Universal
03.2016 - 10.2017
Joined as a Field Supervisor, promoted rapidly to Account Manager based on strong critical thinking, loss prevention, and team Leadership performance
Managed 25 employees at Shop Liquidation Channel locations
Managed a team of Security Professionals, Site and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensured the client site was provided with high quality security services to protect people and property
Built, improved and maintained effective relationships with both client and employees
Coordinated necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
Responsibility at events securing property of $5 million
Achieved record loss prevention in multiple departments up to 25% decrease
Trained more than 25 new employees
Custom Protection Officer
G4s Secure Solutions
12.2014 - 02.2016
Joined as an armed Custom Protection Officer, advanced for promotion to Supervisor positions based on Leadership performance
Secured country club communities and hospitals in Palm Beach locations
Armed community patrol, special response, secured hospitals, boats and homes by marine patrol, authorized access, directed traffic
Took emergency telephone calls, dispatched police, fire and rescue
Prepared written incident reports for any thefts, injuries, or unusual events
Removed unwanted persons from premises
Guided and mentored new officers, strengthened officer duties while unifying the team, implemented policies