Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SARAH REYES

Las Vegas,NV

Summary

Dynamic and detail-oriented Front Desk Medical Receptionist at Nevada Spine Clinic, adept at patient scheduling and insurance verification. Enhanced patient satisfaction through effective communication and efficient appointment management, significantly reducing no-show rates. Committed to HIPAA compliance and delivering exceptional customer service in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Front Desk Medical Receptionist

NEVADA SIPNE CLINIC
01.2023 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Checked patient insurance, demographic, and health history to keep information current.

Medical Appointment Scheduler

Lubritz & Nasri EAR,NOSE AND THROAT
07.2022 - 12.2022
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
  • Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
  • Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
  • Assisted in maintaining a clean, organized work environment that fostered efficient daily operations within the clinic setting.
  • Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Followed up with patients to reschedule missed appointments.
  • Answered phone calls and messages for multiple physician ENT medical facility, scheduling appointments, and handling patient inquiries.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Customer Service Representative

Walmart
01.2007 - 09.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as top performer within a team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.

Education

MONTGOMERY HIGH SCHOOL
San Diego, CA

Skills

  • Patient scheduling
  • Insurance verification
  • HIPAA compliance
  • Payment collection
  • Telephone etiquette
  • Front desk operations
  • Adaptable and flexible
  • Scheduling tests and procedures
  • Cash handling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Medical Receptionist

NEVADA SIPNE CLINIC
01.2023 - Current

Medical Appointment Scheduler

Lubritz & Nasri EAR,NOSE AND THROAT
07.2022 - 12.2022

Customer Service Representative

Walmart
01.2007 - 09.2018

MONTGOMERY HIGH SCHOOL

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SARAH REYES