Sarah Richards

• Developed and implemented strategies to streamline office operations.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Updated database of contacts and resources for company-wide distribution.
• Assisted in the planning and execution of company events, resulting in positive employee engagement and improved workplace morale.
• Tracked various statistics and kept detailed records to support human resources department.
• Answered and redirected incoming phone calls for office.
• Mitigated potential legal issues by staying up-to-date on employment law changes, promptly updating policies as needed.
• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Played a strategic role in workforce planning efforts, anticipating future needs based on organizational goals.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Maintained office supplies, distributed mail and processed invoices for payment.
• Paid attention to detail while completing assignments.
• Delivered services to customer locations within specific timeframes.
• Passionate about learning and committed to continual improvement.
• Gained extensive knowledge in data entry, analysis and reporting.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Gained strong leadership skills by managing projects from start to finish.
• Resolved problems, improved operations and provided exceptional service.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Advanced EMT working in the capacity of Primary Medical Assistant in a Medical clinic setting:

• Conducted patient intake and triage procedures.
• Assessed medical conditions of patients in pre-hospital settings.
• Observed patient behavior to report changes to medical personnel.
• Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
• Utilized Microsoft Office to document as the primary Physician's Scribe throughout a patient's visit.
• Added to and updated Patient's chart using appropriate coding immediately following contact.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Managed challenging situations involving behavioral health crises with calm professionalism and appropriate interventions.
• Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
• Conducted thorough documentation of patient encounters, maintaining accuracy in reporting and record keeping.
• Maintained up-to-date knowledge of emergency medical procedures, staying current on industry best practices.
• Provided compassionate care to patients, addressing concerns and ensuring their comfort.
• Improved patient outcomes by providing timely and accurate assessments.
• Followed all safety protocols and took necessary precautions while providing care.
• Delivered emotional support to patients and families.
• Provided education to familiarize patients with medical treatments and self-care.
• Participated in continuing education courses, ensuring professional development as an Advanced Emergency Medical Technician.
• Evaluated patient histories to assess and prioritize levels of care.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks.
• Collaborated with medical doctors and other healthcare professionals.
• Cultivated interpersonal skills by building positive relationships with others.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proven ability to learn quickly and adapt to new situations.
• Provided professional services and support in a dynamic work environment.
• Organized and detail-oriented with a strong work ethic.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Excellent communication skills, both verbal and written.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Skilled at working independently and collaboratively in a team environment.

Workplace Safety, Personal Protection Equipment evaluation and awareness, physical and verbal assessments Program:

• Individual medical staff verbal and physical health assessments and information collected on confidential forms. Provided feedback to encourage best practices for the safety of staff and patients.
• Developed and implemented relateable medical strategies to promote program awareness and participation for long term positive results during a critical point in the Covid-19 Pandemic.
• Supervised program Healthcare professional participants by managing individual contact time down to 10 minute intervals and evaluating performance of current PPE; provide high-quality service and immediate replacement of below standard PPE to those staff members.
• Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
• Identified risks and developed mitigation plans.
• Monitored program performance to identify areas for improvement.
• Advanced community outreach efforts by forging strong relationships with local partners.
• Developed and recommended policies and procedures for evaluating programs.
• Developed and implemented program evaluation systems to assess program impact.
• Monitored program schedules, conformance to guidelines and quality.
• Enhanced program efficiency by streamlining processes and implementing innovative solutions.
• Recruited and trained staff and volunteers to upgrade collective team skills.
• Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
• Championed process improvements that resulted in streamlined operations and cost savings.
• Implemented best practices in project management to optimize workflow efficiencies across the organization.
• Established program policies and procedures to comply with regulatory requirements.
• Utilized data-driven decision-making techniques to ensure alignment with organizational goals.
• Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
• Designed customized training to enhance staff knowledge and skills in key areas of responsibility.
• Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
• Developed proposals and operational plans within assigned area.
• Enforced standards to maintain compliance with regulatory requirements.
• Provided ongoing direction and leadership information for clinical operations.
• Led change management initiatives, fostering a positive perspective and culture during periods of extreme transition.
• Maintained and updated project related documents.
• Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
• Established strong partnerships with internal and external entities for collaborative problem solving.
• Executed a high-impact program for optimal results, focusing on preparation and strategic planning.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked effectively in fast-paced-demanding environments.
• Assisted with day-to-day operations, working efficiently and productively with all staff members.
• Demonstrated strong organizational and time management skills while engaging in multiple aspects of the testing process for a total of 150 participant encounters with full assessments.
• Collection, organization and shipment of confidential personnel documents, testing materials and extra unused N95 masks, face shields, medical gloves, disinfectants and office supplies. The company headquarters is located in Southbend, Indiana.

Duties and accomplishments for all positions held within an all-risk Agency, as well as working on Ambulances during and after EMS course completions:

• Effectively supported working fire suppression and hazardous material mitigation efforts by following policy and procedure as well as Incident Command direction.
• Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and quality improvement.
• Demonstrated confident leadership skills while serving as a mentor to new members and potential firefighters. Maintaining positive and strong relationships with my Superiors and Crew members. Encouraging a culture of teamwork, trust, accountability, dependability and professionalism within the department as well as with the public we serve.
• Evaluated areas after containing fires to identify and suppress hot spots.
• Assisted with regular maintenance of firefighting equipment.
• Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
• Oversaw equipment and vehicle upkeep to maintain emergency readiness.
• Trained new firefighters to comply with safety protocols and equipment usage.
• Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
• Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
• Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
• Participated in community outreach programs to raise awareness of fire prevention and safety measures.
• Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
• Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
• Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
• Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
• Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
• Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
• Conducted fire drills and trained new recruits in use of firefighting equipment.
• Responded to emergency calls and provided medical assistance to injured individuals.
• Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
• Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
• Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
• Inspected apparatus, equipment, grounds, and stations for proper order and condition.
• Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
• Reduced response times to emergencies by effectively coordinating with dispatch and other first responders.
• Diagnosed and located hazardous materials and other sources of fires.
• Operated hoses, pumps, ladders and other firefighting equipment.
• Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
• Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
• Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
• Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
• Completed training to stay in peak physical fitness and handle challenging tasks.
• Collaborated with other emergency responders on scene to establish adequate fire suppression.
• Controlled hazardous materials and waste incidents to avoid fires and injuries.
• Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
• Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
• Cultivated interpersonal skills by building positive relationships with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Provided professional services and support in a dynamic work environment.
• Demonstrated leadership skills in managing projects from concept to completion.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Developed strong communication and organizational skills through working on group projects.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Gained strong leadership skills by managing projects from start to finish.
• Gained extensive knowledge in data entry, analysis and reporting.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Delivered services to customer locations within specific timeframes.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Dispensed medications and monitored patient reactions.
• Evaluated patient histories to assess and prioritize levels of care.
• Facilitated timely patient transfers to specialized facilities for advanced care when necessary.
• Enhanced the reputation of the EMS service within the community by delivering exceptional patient care during high-stress situations.
• Ensured patient safety by properly utilizing immobilization devices and administering appropriate treatments.
• Enhanced team performance by effectively collaborating with paramedics, nurses, and physicians in high-pressure situations.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
• Maximized ambulance readiness by conducting thorough equipment checks and ensuring all necessary supplies were available for proper emergency response.
• Immobilized patient for placement on stretcher and ambulance transport.
• Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
• Upheld legal compliance standards by adhering to established protocols regarding documentation, treatment procedures, and communication practices within the EMS system.
• Increased patient comfort during transport by providing compassionate care and addressing individual needs.
• Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
• Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
• Assisted with lifting and moving patients.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
• Followed all safety protocols and took necessary precautions while providing care.
• Contributed to higher survival rates with prompt administration of pre-hospital treatments such as oxygen therapy and medication administration.
• Responded to 911 calls for medical emergencies.
• Assessed medical conditions of patients in pre-hospital settings.
• Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Streamlined documentation processes for efficient patient information transfer between EMS personnel and hospital staff.
• Observed patient behavior to report changes to medical personnel.
• Strengthened relationships between EMS providers and local hospitals with clear communication channels aimed at enhancing patient outcomes.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Administered CPR, oxygen and other life-saving medical treatments.
• Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
• Handled patient transfers from one medical facility to another.
• Supported fellow EMTs through active participation in shift debriefings, discussing challenges faced during calls to foster collective learning experiences.
• Updated professional knowledge through continuous training and education programs, enhancing overall service quality.