Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Hobbies and Interests
Timeline
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Sarah Richardson

Kissimmee

Summary


Retail professional with solid background in customer service and store management. Known for enhancing shopping experience and streamlining daily operations. Valued team player with focus on collaboration and flexibility to adapt to changing needs. Strong in communication and problem-solving, consistently contributing to store success.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Retail Worker

Party And Gifts Outlet INC
02.2022 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

Lead Cashier

Big Lots
05.2021 - 10.2021
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Package Handler

Fed Ex Ground
02.2020 - 04.2020
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Cleaning Technician

Advanced Cleaning Service
10.1998 - 03.2020
  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.
  • Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
  • Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.

Sanitation Worker

Manpower Staffing Services
06.2019 - 11.2019
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness. Also Quality Inspector for Frozen Food Specialties, and Sanitation with Conagra Foods, and Machine Operator for Sanoh America

Bill Collector

United Collection Bureau
07.2010 - 07.2011
  • Built rapport with clients through empathetic communication, leading to increased success in payment negotiations.
  • Conducted detailed investigations to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Negotiated settlements with debtors while maintaining professionalism and adherence to company policies.
  • Improved client relations by maintaining clear communication and regularly updating them on their account statuses.
  • Maintained a high level of customer satisfaction through respectful interactions during challenging situations.
  • Collaborated with other team members to develop strategies for difficult cases, resulting in higher collection rates.
  • Educated customers about repayment options and financial management techniques, empowering them to take control of their debts.
  • Achieved consistent performance targets by diligently working assigned accounts and following up on outstanding debts.
  • Developed strong relationships with clients'' representatives which aided in resolving disputes efficiently.

Quality Control Inspector

Plastech Engineered Products
06.2001 - 01.2008
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Performed visual inspections and non-destructive tests where appropriate.

Part Stripper

Perfection Finishers
05.2000 - 06.2001

Responsible for stripping parts on a daily and weekly basis ,Followed company protocols to make sure proper safety measures were being adhered to, Maintained superior attendance and filled in for co-workers when needed.

Factory Worker

Renhill Staffing Services
05.1998 - 05.2000
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
  • Collaborated with team members to meet daily production quotas, promoting a positive work environment.
  • Carefully packaged finished products and prepared for shipment.

Education

Anniston High School
Anniston, AL
05-1993

Skills

  • Customer service
  • Store cleaning
  • Professional appearance
  • Inventory control
  • Point of sale systems
  • Inventory tracking
  • Product merchandising

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • Certified JavaScript Developer - 2021
  • AWS Certified Solutions Architect - 2022

LANGUAGES

English - Fluent
Spanish - Intermediate

Hobbies and Interests

Hiking, Photography, Traveling

Timeline

Retail Worker

Party And Gifts Outlet INC
02.2022 - Current

Lead Cashier

Big Lots
05.2021 - 10.2021

Package Handler

Fed Ex Ground
02.2020 - 04.2020

Sanitation Worker

Manpower Staffing Services
06.2019 - 11.2019

Bill Collector

United Collection Bureau
07.2010 - 07.2011

Quality Control Inspector

Plastech Engineered Products
06.2001 - 01.2008

Part Stripper

Perfection Finishers
05.2000 - 06.2001

Cleaning Technician

Advanced Cleaning Service
10.1998 - 03.2020

Factory Worker

Renhill Staffing Services
05.1998 - 05.2000

Anniston High School