Sarah Rieder
Santa Rosa Beach,USA
Summary
Operations manager with extensive experience, specializing in property management, vendor negotiation, and customer relationship management. Led initiatives that significantly improved operational efficiency and customer satisfaction metrics. Skilled in financial management and employee training, contributing to team growth and a culture of excellence.
Overview
8
8
years of professional experience
Work History
Owner Relations and Operations Manager
Scenic Stays
Santa Rosa Beach, FL
02.2025 - Current
- Oversaw budgeting and financial management
- Provided direction and guidance to employees
- Developed policies and procedures for the organization
- Maintained relationships with existing clients by providing superior customer service
- Implemented quality assurance processes to ensure product excellence
- Identified new opportunities for growth, expansion, and diversification
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Monitored performance of personnel against goals set forth by the company
- Managed daily operations of business, including hiring and training staff
- Employed and managed vendors by negotiating deliverables, cost and expected quality
- Prepared weekly schedules to verify proper coverage within fiscal guidelines
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Delegated work to staff, setting priorities and goals
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection
- Developed strategies to optimize workflow processes in order to maximize productivity
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse
- Coordinated with external vendors for timely delivery of goods necessary for operations
- Responded quickly to customer complaints in order to resolve any issues efficiently
- Developed and implemented effective laundry procedures to ensure high standards of service
OWNER RELATIONS AND REVENUE MANAGER
Scenic Stays
, FL, FL
10.2021 - 02.2025
- Maintained relationships with clients by providing superior customer service
- Created effective strategies for enhancing financial performance and operational productivity
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Analyzed industry trends to develop competitive strategies
- Identified new opportunities for growth, expansion, and diversification
- Implemented quality assurance processes to ensure product excellence
- Managed daily operations of business, including hiring and training staff
- Oversaw budgeting and financial management
- Employed and managed vendors by negotiating deliverables, cost and expected quality
- Provided guidance to tenants regarding maintenance issues including repairs, cleaning, landscaping services
- Conducted regular market research to assess competitive pricing in the area
- Responded promptly to tenant requests and complaints, resolving issues in a timely manner
- Managed multiple projects simultaneously while ensuring deadlines are met
- Approved payment invoices and advertising billing
- Assisted customers with billing, troubleshooting and account issues
- Provided prompt responses to customer inquiries pertaining to billing issues or discrepancies
- Maintained records of completed jobs for billing purposes
- Reviewed and corrected billing data to ensure accuracy
- Managed monthly billing cycles for multiple clients
PROPERTY MANAGER
Exclusive 30A
Santa Rosa Beach, FL
05.2021 - 10.2021
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements
- Advised owners on potential improvements or investments that could increase the value of their properties
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping
- Managed all maintenance requests from tenants in a timely manner
LOCAL OPERATIONS MANAGER
Resort Quest/Vacasa
Miramar Beach, FL
05.2020 - 05.2021
- Effectively oversaw the operations of 32 units by assisting owners with their maintenance requests, owner statements, and blocks in a timely manner
- Managed and supervised the Housekeeping and Guest Services divisions
- Facilitated the seamless integration of new units through onboarding support
- Liaised between owner and Vacasa's internal departments
- Consistently met and exceeded Vacasa standards and metrics for owner/guest satisfaction as well as standard unit appearance
- Performed regular inspections prior to owner and guest arrivals
- Responsible for managing finances relating to Vacasa operations at The Crescent, including approval and payment of contractor invoices
- Remained on-call at all times
- Assisted the CAM in association-related tasks, such as administrative duties and organizing annual homeowners meetings
- Developed strong professional rapport with property owners at The Crescent
- Recognized in April 2021 as the Employee of the Quarter outperforming a group of 63 nominees
HOUSEKEEPING SUPERVISOR
Resort Quest
Miramar Beach, FL
10.2019 - 05.2020
- Implemented efficient cleaning and inspection procedures for a total of 35 units
- Streamlined invoicing procedures for the housekeeping department
- Maintained continuous communication with team members to ensure timely completion of tasks
- Demonstrated strong communication skills by liaising with homeowners to fulfill their specialized housekeeping requests
- Ensured successful management of units and maintenance tasks
- Managed the schedules of the housekeeping crew and inspector, overseeing approval for hours worked, pay rates, and time off
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards
GUEST SERVICES AGENT
Resort Quest
Miramar Beach, FL
07.2019 - 10.2019
- Managed the reservation system to book and confirm guest and owner reservations each day
- Provided comprehensive information and support to all individuals on property as their initial point of contact
- Created a warm and inviting atmosphere for guests upon arrival
- Handled payment collection and contract authentication for reservations
- Resolved all concerns promptly and efficiently, ensuring outstanding customer satisfaction
- Participated in training seminars related to hospitality industry trends
- Scheduled reservations for groups such as meetings, conferences or weddings
- Registered guests into the computer system accurately and efficiently
- Performed check-in, check-out procedures for arriving, departing guests according to established standards
Server
Grimaldi's, Coal Brick Oven Pizzeria
Miramar Beach, FL
11.2017 - 07.2018
- Took orders from customers accurately and in a timely manner
- Accurately recorded orders on cash register and point-of-sale system
- Upheld high standards of sanitation in accordance with health department regulations
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Handled money transactions accurately while following company procedures for handling cash payments
- Provided excellent customer service to ensure satisfaction
- Delivered food orders promptly and courteously
LOGISTICS COORDINATOR & QA MANAGER
360 Blue Properties
Santa Rosa Beach, FL
04.2017 - 08.2017
- Scheduled and organized housekeeping services for high-end vacation properties
- Ensured consistent communication was maintained with housekeeping staff and
- Developed and implemented housekeeping policies and procedures to ensure efficient operations
- Collaborated with other departments on various projects as needed
- Established cleaning standards for all vendors within the company
Education
Certificate - Worship Arts
Hillsong International Leadership College
Sydney, Australia12.2012
State License - Cosmetology
Aveda Institute
Atlanta, GA06.2010
High School Diploma -
Faith Academy High School
Stockbridge, GA05.2007
Skills
- Vendor negotiation
- Quality assurance
- Operational strategy
- Employee training
- Project management
- Administrative oversight
- Budget management
- Customer relationship management
- Customer relations
- Staff management
- Hiring and staffing
- Service quality assurance
- Financial management
- Operations management
- Property inspections
- Customer service
- Effective communication
- Problem solving
- Conflict resolution
- Property management expertise
References
References available upon request.
References
References available upon request.
Timeline
Owner Relations and Operations Manager
Scenic Stays
02.2025 - Current
OWNER RELATIONS AND REVENUE MANAGER
Scenic Stays
10.2021 - 02.2025
PROPERTY MANAGER
Exclusive 30A
05.2021 - 10.2021
LOCAL OPERATIONS MANAGER
Resort Quest/Vacasa
05.2020 - 05.2021
HOUSEKEEPING SUPERVISOR
Resort Quest
10.2019 - 05.2020
GUEST SERVICES AGENT
Resort Quest
07.2019 - 10.2019
Server
Grimaldi's, Coal Brick Oven Pizzeria
11.2017 - 07.2018
LOGISTICS COORDINATOR & QA MANAGER
360 Blue Properties
04.2017 - 08.2017
Certificate - Worship Arts
Hillsong International Leadership College
State License - Cosmetology
Aveda Institute
High School Diploma -
Faith Academy High School
Similar Profiles
Marcus E. DiazMarcus E. Diaz
Accounting Intern at Scenic StaysAccounting Intern at Scenic Stays
Hannah StoutHannah Stout
Business Development Consultant at Scenic StaysBusiness Development Consultant at Scenic Stays
Daniel SalomonsDaniel Salomons
Intern at Scenic StaysIntern at Scenic Stays
Kathryn ReidKathryn Reid
Labor and Delivery Nurse at Erpinternational- Eglin Airforce BaseLabor and Delivery Nurse at Erpinternational- Eglin Airforce Base
Iana VovkIana Vovk
Restaurant General Manager at Glacier Restaurant Group & Foley Entertainment Group (Chalkboard, Goodnights, Arandas)Restaurant General Manager at Glacier Restaurant Group & Foley Entertainment Group (Chalkboard, Goodnights, Arandas)