SARAH RIEKENBERG
Irvine,CA
Summary
Hospitality and restaurant management professional with expertise in optimizing restaurant operations, team leadership, and guest relations. Committed to enhancing employee engagement through training and coaching while maintaining high standards for service and operational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Manager
Xperience Restaurant Group
Laguna Beach, CA
01.2021 - Current
- Led daily restaurant operations, ensuring high standards for hospitality and cleanliness.
- Managed employee schedules to ensure optimal staffing levels and support seamless operations.
- Conducted pre-shift meetings to communicate daily priorities, business goals, and operational updates.
- Trained and developed new team members on restaurant procedures and service expectations.
- Coached and provided feedback to team members, fostering a culture of continuous improvement and engagement.
- Monitored bar inventory, maintaining organization and supporting accurate inventory control.
- Utilized POS functions while assisting team members with system operations and troubleshooting.
- Resolved guest concerns professionally, utilizing conflict resolution techniques to enhance customer satisfaction.
Bartender / Certified Trainer
Solita Tacos & Margaritas
01.2020 - Current
- Trained new team members on service standards and daily operations, ensuring consistent service quality across the team.
- Assisted with team training at established locations as well as during new restaurant openings.
- Delivered attentive, professional, and personable service in a high-volume restaurant environment.
- Collaborated with team members to proactively anticipate and fulfill guest needs, enhancing overall dining experience.
- Provided quality beverage service while maintaining professionalism, accuracy, and attention to detail.
- Maintained organized work environment while effectively managing multiple priorities during peak service hours.
Legal Assistant
01.2020 - Current
- Prepared professional letters and legal documents, ensuring accuracy and attention to detail for effective communication.
- Provided legal administrative support to attorneys by managing documentation and scheduling to facilitate case progress.
- Maintained confidentiality while handling sensitive documentation and information.
- Retrieved, organized, and maintained medical records and supporting documentation.
- Managed incoming and outgoing correspondence and faxes.
- Created and maintained Excel spreadsheets and administrative records.
- Used Microsoft Word to prepare, format, and organize documents.
- Prioritized multiple administrative responsibilities to meet deadlines and support efficient operations.
Education
Diagnostic Medical Sonography (DMS) -
National Polytechnic College
08-2026
Associate’s Degree - Liberal Studies
Moorpark Community College
01-2018
Skills
- Restaurant operations
- Bar inventory management
- MICROS POS
- Staff scheduling
- Team Leadership
- Employee development
- Performance coaching
- Guest recovery
- Conflict Resolution
- Customer Service
- Problem Solving
- Team Building
Certification
CPR Certification
Professional References
- Jessica Santos, District Manager, (619) 370-2407
- Cattecon Zamor, (714) 403-8051
Timeline
Manager
Xperience Restaurant Group
01.2021 - Current
Bartender / Certified Trainer
Solita Tacos & Margaritas
01.2020 - Current
Legal Assistant
01.2020 - Current
Diagnostic Medical Sonography (DMS) -
National Polytechnic College
Associate’s Degree - Liberal Studies
Moorpark Community College