Sarah Rien
Waukee
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Ballet Instructor
Inspiring Dance
08.2024 - Current
- Fostered a sense of community among students by organizing group activities and team-building exercises.
- Assisted in selecting appropriate music choices for performances, ensuring a cohesive artistic vision was maintained throughout productions.
- Collaborated with fellow instructors to develop and improve ballet curriculum, fostering a higher quality of education.
- Promoted a positive learning environment by encouraging open communication between students and instructors.
- Guided students through challenging choreography sequences, helping them build confidence in their abilities as performers.
- Developed customized lesson plans that catered to the unique needs of each student, resulting in improved overall performance.
- Served as a positive role model for students, demonstrating a strong work ethic, dedication to the craft of ballet, and commitment to personal growth.
- Provided individualized feedback to students on their technique, enabling them to refine their skills and excel in performances.
- Enhanced student performance by implementing tailored ballet training programs for various skill levels.
- Incorporated elements of conditioning and injury prevention into lessons, promoting long-term health benefits for dancers.
- Implemented creative teaching methods, making lessons engaging and enjoyable while maintaining a focus on proper technique.
Private Nanny
Biondi/Isaacson Family
02.2016 - 03.2023
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Implemented daily routines for optimal child development and created a structured environment.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Coordinated schedules between multiple families when working as a nanny share provider to ensure seamless childcare transitions throughout the week.
- Assisted with light housekeeping duties as well as running errands.
Server
22 Ten Kitchen and Cocktails
09.2018 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Ballet Instructor
Midwest Dance Center
06.2015 - 02.2020
- Fostered a sense of community among students by organizing group activities and team-building exercises.
- Assisted in selecting appropriate music choices for performances, ensuring a cohesive artistic vision was maintained throughout productions.
- Established strong relationships with parents, keeping them informed of their child''s progress through regular updates and meetings.
- Organized successful recitals and showcases, highlighting the progress and achievements of students.
- Promoted a positive learning environment by encouraging open communication between students and instructors.
- Developed customized lesson plans that catered to the unique needs of each student, resulting in improved overall performance.
- Served as a positive role model for students, demonstrating a strong work ethic, dedication to the craft of ballet, and commitment to personal growth.
- Provided individualized feedback to students on their technique, enabling them to refine their skills and excel in performances.
Customer Service Representative
Americana Community Bank
06.2013 - 05.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Arts - Dance
University of Iowa
Iowa City, IA05-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
Timeline
Ballet Instructor
Inspiring Dance
08.2024 - Current
Server
22 Ten Kitchen and Cocktails
09.2018 - 02.2020
Private Nanny
Biondi/Isaacson Family
02.2016 - 03.2023
Ballet Instructor
Midwest Dance Center
06.2015 - 02.2020
Customer Service Representative
Americana Community Bank
06.2013 - 05.2015
Bachelor of Arts - Dance
University of Iowa
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