Summary
Work History
Education
Skills
Timeline
Generic

Sarah Riley

Overland Park,KS

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated Quality Assurance Lead focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.

Work History

Customer service, Manager

Burger King
11.2017 - 05.2018
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

sales, customer service

Metro pcs
03.2016
  • Greeted customers entering the store and provided assistance with product selection.
  • Answered customer inquiries regarding products, prices, availability, product uses and credit terms.
  • Provided information about warranties, manufacturing specifications and usage instructions.
  • Maintained a clean and organized sales floor to ensure customer satisfaction.
  • Operated cash register to process cash, check or credit card payment transactions.
  • Processed merchandise returns and exchanges promptly and professionally.
  • Assisted in inventory management by restocking shelves as needed.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, security practices.

Customer service representative

Mcdonald’s
05.2014
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Operated cash register to process customer payments accurately and efficiently.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Trained new employees on job duties and safe operation of kitchen equipment.
  • Served orders to customers at windows, counters and tables.

Customer service representative

Mcdonalds
07.2013
  • Worked the cash register, Maintained clean restaurant, Handled money transactions, Provided fast quality customer service

Clerk

Quiktrip
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Processed customer payments, counted money in cash drawers and balanced receipts with sales.
  • Verified age of customers purchasing alcohol or tobacco products with valid ID.
  • Stocked shelves with merchandise such as snacks, drinks and other convenience items.
  • Maintained cleanliness of store by sweeping floors, wiping counters and restocking shelves.
  • Ensured that all safety regulations were followed while handling hazardous materials.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.

Quality Assurance Lead

Quiktrip
  • I manage over 10 people to monitor and keep track of them properly cleaning items in store
  • Solve problems
  • Current job.
  • Developed and implemented quality assurance processes to ensure product conformance to customer requirements.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Created reports detailing performance results and insights for employee's.

Education

Fort Osage High School
05-2014

Skills

  • Good with handling difficult situations
  • Can type 64 words per minute
  • Trustworthy and honest individual
  • Good with people
  • Problem solver
  • Customer service
  • Management
  • Staff Assignments And Supervision
  • Customer Assistance
  • Conflict Management
  • Sales
  • Collaboration and Teamwork

Timeline

Customer service, Manager

Burger King
11.2017 - 05.2018

sales, customer service

Metro pcs
03.2016

Customer service representative

Mcdonald’s
05.2014

Customer service representative

Mcdonalds
07.2013

Clerk

Quiktrip

Quality Assurance Lead

Quiktrip

Fort Osage High School

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