SARAH RILLO-CEGIELSKI
Tulsa,OK
Summary
Dedicated project management professional with a proven track record of successfully managing complex projects, collaborating with stakeholders, and driving operational efficiency. Experienced in cross-functional team leadership, process optimization, and delivering high-impact solutions.
Overview
8
8
years of professional experience
Work History
Box Office Assistant
Tulsa Ballet
09.2024 - Current
- Experience with ticketing software platforms including Tessitura and Ticket Master
- Managed complex ticketing transactions and customer inquiries with high attention to detail
- Coordinated sales strategies and supported event management operations
- Resolved customer issues promptly and maintained high customer satisfaction rates
- Managed high call volumes effectively by answering questions related to showtimes, pricing options, seat availability, and general venue information.
- Streamlined the ticket purchasing process by accurately using point-of-sale systems and maintaining up-to-date knowledge of current promotions and discounts.
Owner/Project Manager
S.A. Rillo, LLC
01.2017 - Current
- Managed comprehensive project lifecycles from initiation to completion, consistently meeting client expectations and project goals
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Coordinated cross-functional teams, ensuring seamless communication and alignment of project objectives
- Maintained detailed project documentation and tracking systems to monitor progress and mitigate risks
- Conducted regular stakeholder meetings to provide transparent updates and address potential challenges
Barista
Starbucks
01.2022 - 09.2024
- Demonstrated exceptional customer service in a fast-paced, high-volume environment
- Trained and mentored new team members, improving team productivity and operational efficiency
- Managed daily inventory and supplies, ensuring optimal stock levels and product quality
- Collaborated with team members to develop innovative menu suggestions and enhance customer experience
- Participated in continuous learning opportunities, including coffee tasting events and professional development workshops
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Organizational Leadership and Project Management
Arizona State University
Tempe, AZ12.2024
Associate of Science - Business Administration
Tulsa Community College
Tulsa, OK01.2022
Skills
- Project Management
- Process Automation
- Stakeholder Communication
- Cross-functional Collaboration
- Analytical Problem-Solving
- Budget and Resource Management
- Performance Optimization
- Performance reporting
- Customer service
- Collaboration
- Teamwork
- Time management
Timeline
Box Office Assistant
Tulsa Ballet
09.2024 - Current
Barista
Starbucks
01.2022 - 09.2024
Owner/Project Manager
S.A. Rillo, LLC
01.2017 - Current
Associate of Science - Business Administration
Tulsa Community College
Bachelor of Arts - Organizational Leadership and Project Management
Arizona State University
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