Sarah Risheg
Mineola,NY
Summary
Dynamic and results-driven senior professional with a distinguished background in Account Management, Sales, Project Management, and Client Relations within the consulting industry. Adept at propelling revenue growth, fostering high-performance teams, and nurturing lasting customer connections. Recognized for exceeding sales and net revenue targets while implementing innovative solutions. Now seeking an exciting transition from consulting to full-time senior roles as an Account Executive, Senior, or Director. Eager to apply my expertise in driving success and delivering unparalleled client experiences to make a significant impact on your organization's growth.
Overview
8
8
years of professional experience
Work History
Account Director
Freddie Mac, Pontoon Solutions Inc
09.2022 - Current
- Led a 20% boost in talent acquisition efficiency by devising and implementing a comprehensive blueprint for RPO and financial services programs, resulting in noteworthy recognition externally and on Pontoon's internal website
- Managed and mentored a team of 20 direct reports across multiple departments
- Achieved a 15% reduction in time-to-fill critical positions
- Exceeded revenue targets by 30% which generated $65K in revenue within a single day
- Streamlined and automated reporting processes, resulting in significant time savings of 25 hours per week and 90% data accuracy rate
- Enhanced client satisfaction and NPS scores by 25%
- Managed the implementation of Power BI for real-time data visualization, enabling data-driven decisions and providing valuable market intelligence tools
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders
State Case Investigation Supervisor
NY
12.2020 - 05.2022
- Managed a team of 40 Contact Tracers and Case Investigators, achieving a 95% contact rate and reducing response time by 50%
- Implemented process changes, resulting in a 20% increase in team efficiency and accuracy
- Tracked team progress, achieving a 98% compliance rate with daily and weekly reporting requirements.
Client Services Manager
Icelandirect
01.2019 - 12.2020
- Reduced customer response time by 40%, handling 150+ email and phone inquiries per day with superior customer relations
- Negotiated and renewed client contracts resulting in increased renewal rates and 15% revenue growth
- Supervised a team of 7 Client Service Representatives, providing guidance and fostering professional development
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Senior Account Manager
Forrest Solutions Group
02.2017 - 01.2019
- Managed a team of 6 recruiters, 2 sales representatives, and 3 Account Managers, achieving 30% increase in sales revenue and 20% improvement in recruitment success
- Spearheaded national hiring initiatives within the IT department, resulting in 25% reduction in time-to-fill for critical IT positions
- Designed marketing materials for clients, contributing to a 15% increase in client acquisition within healthcare, accounting, marketing, and IT sectors
- Oversaw financial management activities, ensuring budget compliance, accounting accuracy, and timely payroll processing.
Account Manager
Bank of America, Modis
02.2016 - 01.2017
- Developed pipeline to monitor sales progress and boost company revenue
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals
- Led a team of 5 direct reports servicing Bank of America Account, displaying strong leadership and relationship-building skills
- Qualified job orders and negotiated contract renewals, leading to a 20% increase in contract renewals and revenue
- Developed lasting relationships with top executives, resulting in a 25% increase in client referrals and successful candidate placements within Bank of America.
Full Cycle Recruiter
Aston Carter, Formally Stephan James
12.2015 - 01.2016
- Negotiated 3 new contracts within the first 3 months and generated $169k in revenue within the first 6 months, displaying a proactive and results-driven approach to business development
- Achieved a 90% satisfaction rate with hiring managers through successful candidate placements, business development strategies, and sales negotiation
- Implemented a new onboarding process and trained all Recruiters and Account Managers within the division.
Education
BA - Organizational Communication
Montclair State University
Montclair, NJ2015
Skills
- Microsoft Office Suite
- Power BI
- Workday
- Beeline
- Salesforce
- Client account management
- Account Planning and Management
- Staff training & development
- Project management
- Product development
- Conflict resolution
- Process Creation and Implementation
- Program Management
- Sales and Marketing
- Account and Revenue Tracking
- Account Relationship Management
- Business Development
- Profit Understanding
- Invoice Review
- Strategic Development
- Client Meetings
- Investment Strategy
- Customer Demographics
- Client Base Retention
- Business Planning and Strategy
- Networking Events
- Team Recruiting and Onboarding
- Business Objective Analysis
Languages
Arabic
Professional Working
English
Native or Bilingual
Timeline
Account Director
Freddie Mac, Pontoon Solutions Inc
09.2022 - Current
State Case Investigation Supervisor
NY
12.2020 - 05.2022
Client Services Manager
Icelandirect
01.2019 - 12.2020
Senior Account Manager
Forrest Solutions Group
02.2017 - 01.2019
Account Manager
Bank of America, Modis
02.2016 - 01.2017
Full Cycle Recruiter
Aston Carter, Formally Stephan James
12.2015 - 01.2016
BA - Organizational Communication
Montclair State University
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