Sarah Ritchie
Conowingo,MD
Summary
Dynamic and motivated professional with a bachelor’s degree in business management and full authorization to work in the United States. Known for being highly adaptable, quick to learn new systems, and effective in fast-paced environments. Brings strong communication, problem‑solving, and organizational skills, with a proven ability to contribute positively to team goals and take on new challenges with confidence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Financial Advisor
Logan Health
Kalispell, Montana
08.2025 - Current
- Explain medical bills, charges, and insurance benefits in clear, patient‑friendly language
- Review insurance coverage to determine patient responsibility and estimate out‑of‑pocket costs
- Assist patients with payment plans, financing options, and billing questions
- Screen patients for eligibility for financial assistance programs
- Help patients apply for Medicaid or other public coverage programs
- Communicate with insurance companies to resolve coverage or billing issues
- Provide guidance on prior authorizations and insurance requirements
- Serve as a resource for patients experiencing financial stress related to care
- Collaborate with clinical, registration, and billing teams to ensure accurate information
- Maintain detailed documentation of financial counseling interactions
- Uphold confidentiality and comply with all regulatory and organizational policies
911 Dispatcher
Cecil County Sheriff's Office
Elkton, MD
10.2024 - 08.2025
- Answer emergency and non‑emergency calls quickly and professionally
- Gather essential information using structured, priority‑based questioning
- Assess the nature and urgency of incidents to determine response priority
- Provide pre‑arrival instructions when appropriate (such as CPR guidance)
- Enter accurate, detailed information into the CAD (Computer‑Aided Dispatch) system
- Communicate critical details to dispatchers and first responders
- Stay calm and focused while assisting distressed, panicked, or emotional callers
- Follow all confidentiality, legal, and departmental protocols
- Monitor multiple communication channels and systems simultaneously
- Coordinate with police, fire, EMS, and other agencies as needed
- Document all call information thoroughly for records and legal purposes
- Participate in ongoing training to maintain certifications and operational readiness
Commercial Cleaning Supervisor
Bozeman Hot Springs
Bozeman, MT
03.2022 - 05.2024
- Oversee daily cleaning operations across assigned areas of the facility
- Assign tasks and coordinate schedules for custodial and janitorial staff
- Train new employees on cleaning procedures, equipment use, and safety protocols
- Inspect work areas to ensure cleanliness standards and client expectations are met
- Monitor inventory and order cleaning supplies, tools, and equipment as needed
- Ensure proper handling and storage of chemicals in compliance with safety regulations
- Address and resolve staff performance issues or workflow challenges
- Respond to special cleaning requests, spills, or urgent maintenance needs
- Maintain communication with facility management and other departments
- Document cleaning activities, incidents, and supply usage
- Enforce compliance with OSHA, company policies, and sanitation guidelines
- Coordinate periodic deep‑cleaning projects and seasonal tasks
Education
Bachelor of Science - Business Management
Montana State University
Bozeman, MT05.2024
Bachelor of Science - Business Management
Cecil College
North East, MD05.2021
Skills
- Analytics
- Microsoft Programs
- QuickBooks
- Communication skills
- CPR
- HIPAA
- Hospitality
- Data entry
- Customer relationship management
- Training & development
- Marketing
- Priority-based questioning
- Financial advising
Certification
- CPR Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Chinese (Mandarin)
Limited
Timeline
Patient Financial Advisor
Logan Health
08.2025 - Current
911 Dispatcher
Cecil County Sheriff's Office
10.2024 - 08.2025
Commercial Cleaning Supervisor
Bozeman Hot Springs
03.2022 - 05.2024
Bachelor of Science - Business Management
Montana State University
Bachelor of Science - Business Management
Cecil College