Sarah Rivera
Estacada,OR
Summary
Dynamic Dental Office Manager with extensive experience at multiple dental offices, excelling in patient relations and treatment plan presentation. Proven ability to enhance team productivity and streamline operations, leveraging dental software proficiency and exceptional customer service skills to foster a positive patient experience and ensure efficient office management.
Overview
29
29
years of professional experience
Work History
Dental Office Manager
Cascade Smiles
06.2020 - 06.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records, reconciling of accounts receivable/payable
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
- Coordination of treatment, including presentation and financials
- Answered phones and maintained the schedule. Including filling last minute cancellations and scheduling for production.
- Processed insurance and patient payments. Handled and processed all patient billing.
- Managed employee schedules and payroll processing.
- Maintenance of overall office needs
Dental Office Manager
West Linn Dental
01.2018 - 05.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records, reconciling of accounts receivable
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated positive work environment and addressed any employee concerns promptly.
- Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
- Coordination of all treatment, including presentation and financials
- Answered phones and maintained the schedule. Including filling last minute cancellations and scheduling for production.
- Processed all insurance and patient payments. Handled and processed all patient billing.
- Maintenance of overall office needs
Dental Office Manager
Fattah Family Dentistry
06.2006 - 01.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records, reconciling of accounts receivable
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated positive work environment and addressed any employee concerns promptly.
- Maintained positive patient relations by addressing problems head-on and implementing successful corrective actions.
- Coordination of all treatment, including presentation and financials
- Answered phones and maintained the schedule. Including filling last minute cancellations and scheduling for production.
- Processed all insurance and patient payments. Handled and processed all patient billing.
- Managed employee schedules and payroll processing.
- Maintenance of overall office needs
Customer Care Specialist
Gentech Dentist
03.2004 - 06.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of patient account information, including insurance verification and updated when necessary.
- Took ownership of patient issues to follow problems through to resolution.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Answered phones and handheld the majority of scheduling.
- Treatment plan presentation, including setting up the proper financials.
- Maintenance of office cleanliness and presentation.
Sales Associate/Manager
Animal House Pet Shop
09.1996 - 03.2004
- Managed a team of associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution and satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Handled employee matters relating to job performance, grievances, promotions, hires, transfers and terminations.
- Managed vaccine schedules for animals.
- Processed payroll and handled schedules for all employees and departments.
- Cleaning and the maintenance of all animal enclosures and habitats
- Answering phones, managing the cash register, opening and closing of the shop, balancing nightly deposits.
Education
High School Diploma -
Oregon City High School
Oregon City, OR1999
Skills
- Treatment Plan Presentation
- Dental software proficiency
- Insurance verification, billing and processing
- Patient relations and care, providing the best patient experience
- Computer skills
- Dental office management
- Scheduling and coordinating
Timeline
Dental Office Manager
Cascade Smiles
06.2020 - 06.2025
Dental Office Manager
West Linn Dental
01.2018 - 05.2020
Dental Office Manager
Fattah Family Dentistry
06.2006 - 01.2018
Customer Care Specialist
Gentech Dentist
03.2004 - 06.2006
Sales Associate/Manager
Animal House Pet Shop
09.1996 - 03.2004
High School Diploma -
Oregon City High School