Sarah Roberts
Knoxville,Tennessee
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. While being a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Product Operations Lead
Lululemon Athletica
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Collaborate with store leadership to bring product strategy to life
- Ensure execution of product actions (ex: pullbacks, consolidations, repricing)
- Proactively plan, prioritize, manage, and lead inventory shifts and accuracy activities in accordance with standard operating procedures (SOPS).
- Monitor product levels and communications findings to support sell-through strategy and optimal product availability for the guest.
- Review and interpret daily business data and metrics to inform actions, for example analyzing product seel-through data to provide recommendations to store leadership regarding product focus.
- Participate in the stores hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
- Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
- Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
- When serving as Supervisor on Duty during store open hours, move dynamically and lead from the floor to ensure every guest receives technical product education and establish a world class guest experience.
- Conduct weekly inventory counts according to SOPs to support product management.
- Reconcile actual boxes or cartons received with those expected to support inventory accuracy.
- Manage any ship out of store processes (ex: damages) according to support company standards.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Strategically organize the back of house workspace to maximize efficiency, including arranging product to optimize space and productivity.
- Open and close the store in accordance with the opening and closing procedures.
- Perform or support cash handling by balancing till and making deposits.
- Establish an exceptional and inclusive guest experience by assessing the level of guest connection and technical product education.
- Conduct preparation activities to ensure in-store readiness for shift.
- Address guest feedback and issues, including guest escalations and urgent requests, helping to "make it right" for guests.
Retail Sales Associate
Lululemon Athletica
11.2021 - 11.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Receptionist
University Of Tennessee Medical Center
05.2021 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Receptionist
Great Clips Salon
05.2020 - 07.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Scheduled, coordinated and confirmed appointments and meetings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer problems and complaints.
Education
Bachelor of Science - Business Administration
Johnson University
Knoxville, TN05.2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Dependable and Responsible
- Active Listening
- Organizational Skills
- Decision-Making
- Organization and Time Management
- Verbal Communication
- Problem Resolution
Timeline
Product Operations Lead
Lululemon Athletica
11.2023 - Current
Retail Sales Associate
Lululemon Athletica
11.2021 - 11.2024
Receptionist
University Of Tennessee Medical Center
05.2021 - 08.2021
Receptionist
Great Clips Salon
05.2020 - 07.2020
Bachelor of Science - Business Administration
Johnson University