Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sarah Roberts

Celina,TX

Summary

Service, Bar and Sales Manager with extensive experience at Davio's Northern Italian Steakhouse, specializing in team training and quality control. Proven ability to enhance team performance and drive success in high-volume dining environments. Strong leadership skills combined with meticulous attention to detail, resulting in exceptional customer experiences and operational excellence. Highly motivated, adaptable, and skilled in mastering new challenges independently.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Manager

Davio's Northern Italian Steakhouse
The Colony, TX
08.2024 - 06.2025
  • Set up venues according to client specifications prior to events.
  • Maintained inventory of supplies, including decorations and linens for private events.
  • Developed comprehensive event plans and timelines to meet all deadlines.
  • Conducted site inspections and tours for potential clients, showcasing facilities and activities.
  • Addressed client inquiries through various communication channels to ensure satisfaction.
  • Facilitated on-site operations, resolving unforeseen issues to prevent disruptions.
  • Gathered feedback through post-event evaluations to assess success and identify improvements.
  • Generated leads through cold calls, referrals, and networking opportunities.

Service/Bar Manager

Davio's Northern Italian Steakhouse
The Colony, TX
05.2022 - 08.2024
  • Trained new bar staff and enforced disciplinary procedures to maintain service standards.
  • Developed seasonal menus featuring locally sourced ingredients.
  • Ordered and managed inventory of beverages, glassware, and garnishes for optimal service.
  • Resolved customer complaints regarding food and beverage quality swiftly.
  • Maintained precise records of liquor inventory and purchases for accurate budgeting.
  • Kept liquor and wine costs aligned with company standards.
  • Coordinated special events including wine tastings and cocktail parties, enhancing customer engagement.

Server Trainer

Davios Northern Italian Steakhouse
The Colony, TX
10.2020 - 05.2022
  • Instructed new staff members on food handling procedures and service techniques.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Resolved guest issues related to food quality, service times and incorrect orders.

Server

Mon Ami Gabi
Las Vegas, NV
08.2018 - 08.2019
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers in one of the busiest restaurants on the Las Vegas Strip.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Increased sales of high margin menu items through effective upselling.

Banquet Manager

Ponte Vineyard Inn
Temecula, CA
04.2017 - 08.2017
  • Reviewed banquet event orders to determine room layouts and schedule staff.
  • Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
  • Interacted with kitchen staff to plan food and beverage logistics.
  • Mentored and coached team of banquet setters and other event personnel.
  • Supervised food preparation, delivery and quality to ensure satisfaction.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Server Trainer

Strip House
Las Vegas, NV
07.2012 - 05.2016
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Appropriately suggested additional items to customers to increase restaurant sales and enhance the guests dining experience.
  • Lead Server and partnered with other team members on Banquet Events.
  • Trainer for new hires.

Manager

ESPN Zone
Las Vegas, NV
10.2009 - 05.2010
  • Responsible for managing a fast paced restaurant, retail store, and gaming area while collaborating with the other Operations Managers
  • Assisted in booking Special Events for the company.
  • Resolved issues with guests.
  • Performed duties to the Walt Disney Company standard.

Education

Some College (No Degree) -

Kent State University
Kent, OH

Skills

  • Training expertise
  • Quality control
  • High-volume dining management
  • Staff coaching and leadership
  • Attention to detail
  • Sales forecasting
  • Client relationship management
  • Event planning and coordination
  • Inventory management
  • Lead generation and networking
  • Proficient in OpenTable, SevenRooms, and Tripleseat

Certification

  • TABC certified
  • Texas Food Safety Manager Certification
  • Servsafe Allergens Certificate

References

References available upon request.

Timeline

Sales Manager

Davio's Northern Italian Steakhouse
08.2024 - 06.2025

Service/Bar Manager

Davio's Northern Italian Steakhouse
05.2022 - 08.2024

Server Trainer

Davios Northern Italian Steakhouse
10.2020 - 05.2022

Server

Mon Ami Gabi
08.2018 - 08.2019

Banquet Manager

Ponte Vineyard Inn
04.2017 - 08.2017

Server Trainer

Strip House
07.2012 - 05.2016

Manager

ESPN Zone
10.2009 - 05.2010

Some College (No Degree) -

Kent State University

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