Sarah Robinson

• Managed comprehensive project planning for 100+ webinars, coordinating email campaigns and promotional efforts across paid and organic channels to enhance visibility.
• Collaborated with product engineering and marketing teams to enhance Salesforce Marketing Cloud (SFMC) webinar flow, documenting quality assurance requirements and facilitating internal discussions.
• Managed real-time moderation of live chat across all business social media channels and online discussions to ensure a positive community experience.
• Streamlined content publication processes to facilitate increased content velocity and regular publishing schedule.

• Reduced churn rate by 20% through proactive account management efforts focused on identifying potential issues before they escalated into cancellations or refunds requests.
• Collaborated with cross-functional teams on product launches, ensuring successful rollouts and strong initial sales performance.
• Spearheaded content creation efforts for blogs, guides, YouTube, and webinars that drove organic traffic growth.
• Supported implementation of contests, events and other initiatives to build presence and reputation.

• Utilized CRM tools to track customer interactions and file notes, enhancing effectiveness of follow-up communications.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.

• Handled phone calls and emails, and communicated with clients and vendors
• Managed file and document organization and maintained accurate data entry
• Successfully reconciled and streamlined invoice and payment processes, resulting in savings of $10,000 annually for the company
• Introduced a new system for tracking and analyzing inventory levels, resulting in a 20% reduction in waste and a smooth supply chain process
• Led contract writing and logo approvals for gluten free companies

• Professional Development:

LinkedIn Learning Sales Pipeline Management [1.13.23]

LinkedIn Learning Sales Strategies and Approaches in a New World of Selling [1.13.23]

LinkedIn Learning The Science of Selling: Proven Strategies to Close the Deal [1.13.25]

LinkedIn Learning The Science of Selling: Proven Strategies to Close the Deal [1.13.25]

LinkedIn Learning Salesforce: Sales Automation for Salespeople [1.30.23]

LinkedIn Learning Salesforce Essential Training [1.30.23]

LinkedIn Learning Salesforce for Sales Managers [2.09.23]