Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Sarah Robinson

Des Moines

Summary

Analytical professional with expertise in fraud investigation and dispute resolution. Proficient in reviewing complex cases and assessing liability to achieve accurate outcomes. Committed to delivering exceptional customer service while managing sensitive situations effectively.

Overview

2
2
years of professional experience

Work History

Chargeback Analyst

Velera
11.2023 - Current

Resolved credit/debit card disputes and fraud claims in adherence to Visa/Mastercard guidelines.

Conducted thorough analysis of documentation and evidence to ascertain case outcomes.

Facilitated collaboration among internal departments to provide timely client updates.

Maintained strict adherence to deadlines while handling substantial case volumes.

Accounting Advisor

The Back Office LLC
09.2023 - 11.2023

Delivered expert guidance on accounting processes, ensuring compliance with industry standards.

Trained clients in secure management of cloud-based accounting tools and data.

Managed sensitive financial information with strict adherence to accuracy and confidentiality.

Education

Associate of Applied Science -

Des Moines Area Community College
Des Moines, IA
05.2023

Skills

    Policy interpretation

    Multitasking

    Efficiency

    Verbal and written communication

    Decision making

    Investigative skills

    Negotiation

    Customer service

Accomplishments

Accounting Payroll Certificate, May 2023 • Accounting Certificate, May 2023 • Accounting and Bookkeeping

Diploma, August 2023 • Certification of Leadership, July 2023 • Phi Theta Kappa | National Society of Leadership and

Success | GPA: 3.67

Professional Memberships

• AICPA (American Institute of Certified Public Accountants)

• ISCPA (Iowa Society of CPAs)

Timeline

Chargeback Analyst

Velera
11.2023 - Current

Accounting Advisor

The Back Office LLC
09.2023 - 11.2023

Associate of Applied Science -

Des Moines Area Community College