Analytical professional with expertise in fraud investigation and dispute resolution. Proficient in reviewing complex cases and assessing liability to achieve accurate outcomes. Committed to delivering exceptional customer service while managing sensitive situations effectively.
Resolved credit/debit card disputes and fraud claims in adherence to Visa/Mastercard guidelines.
Conducted thorough analysis of documentation and evidence to ascertain case outcomes.
Facilitated collaboration among internal departments to provide timely client updates.
Maintained strict adherence to deadlines while handling substantial case volumes.
Delivered expert guidance on accounting processes, ensuring compliance with industry standards.
Trained clients in secure management of cloud-based accounting tools and data.
Managed sensitive financial information with strict adherence to accuracy and confidentiality.
Policy interpretation
Multitasking
Efficiency
Verbal and written communication
Decision making
Investigative skills
Negotiation
Customer service
Accounting Payroll Certificate, May 2023 • Accounting Certificate, May 2023 • Accounting and Bookkeeping
Diploma, August 2023 • Certification of Leadership, July 2023 • Phi Theta Kappa | National Society of Leadership and
Success | GPA: 3.67
Professional Memberships
• AICPA (American Institute of Certified Public Accountants)
• ISCPA (Iowa Society of CPAs)