SARAH ROCK
Fort Wayne,IN
Summary
Dynamic professional with proven expertise at True Kimchi LLC, excelling in fast-paced environments. Strong organizational abilities and interpersonal communication skills enhance team productivity and customer experience. Proficient in food allergy knowledge and social media engagement, driving innovative solutions and fostering collaboration. Committed to creating a warm and inviting atmosphere that elevates service quality.
Overview
5
5
years of professional experience
Work History
Game Master
Fort Wayne Escape Room
Fort Wayne
06.2020 - Current
- Developed strategies for improving customer service processes and procedures.
- Identified areas where improvements could be made based on customer feedback.
- Monitored players' activity to ensure compliance with game rules and regulations.
- Collaborated with developers to create innovative solutions that enhance user experience with games.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Trained newly hired top talent to fill key positions and maximize productivity.
Front of House Staff Member/ Matcha Barista
True Kimchi LLC
Fort Wayne, IN
06.2024 - 01.2025
- Upheld company standards and values, representing the brand positively.
- Engaged in team meetings to evaluate performance metrics and identify improvement areas.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Handled ingredient preparation ahead of high-traffic meal periods.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Stocked supplies and arranged prep stations to enhance workflow.
- Ensured front-of-house areas, including lobby and restrooms, remained clean and organized.
- Monitored inventory levels and reported needs to management.
- Rotated inventory to reduce waste and optimize freshness.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
BACHELOR'S - MUSICAL THEATRE
PURDUE FORT WAYNE
FORT WAYNE, IN01.2024
Skills
- Resilient in Challenging Environments
- Enthusiastic Mindset
- Strong Interpersonal Communication
- Strong Organizational Abilities
- Flexible and Quick to Adapt
- Collaborative Team Engagement
- Food Allergy Knowledge
- Cultural Awareness
- Proficient in Memory Retention
- Social Media Engagement
Accomplishments
- In 2019, I was accepted into Rotary Youth Exchange (RYE) and completed an immersive student exchange in Chiapas, Mexico for 11 months.
Languages
Spanish
Limited
References
References available upon request.
Timeline
Front of House Staff Member/ Matcha Barista
True Kimchi LLC
06.2024 - 01.2025
Game Master
Fort Wayne Escape Room
06.2020 - Current
BACHELOR'S - MUSICAL THEATRE
PURDUE FORT WAYNE
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