Sarah Rodriguez

• Approve coaches time off request
• Make schedules to ensure we always had coverage as a team.
• Took 3rd level calls for customers wanting to speak with a higher up.
• Showed empathy or customers who were upset due to issues on their account.
• Encouraged the team with positive remarks and incentives.

• Assisted with incoming calls from Bank of America clients.
• Assisted with both credit card and deposited related issues from the most basic to the most complicated.
• Provided empathy to customers who come in high rate due to issues with their account.
• Provided excellent customer service to help retain any customers who expressed possibly wanting to leave.
• Worked efficiently to assist customers to keep our call time down.

• Make outbound calls to different residents in different states to complete surveys based on what was going on in the world at that time.
• We were given a list of calls to make during our shift and were expected to complete as many as we could.

Wait in tables and customers who are dining in the restaurant. Tend to the needs of the customers as far as their order & refills. I would make sure they had an enjoyable experiencing dining at the restaurant so they would return again. Once the restaurant was closed I was in charge of cleaning my section.