Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarah Rodriguez

Irving

Summary

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills with over 10 years of experience.

Overview

18
18
years of professional experience

Work History

Office Manager /Lead Dispatcher /Accounts Receivable and Billing Clerk

Interior Climate Solutions
04.2020 - 09.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
  • Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
  • Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.
  • Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
  • Contributed to the resolution of delinquent accounts by working closely with the collections team, providing necessary documentation, and participating in negotiations as needed.
  • Facilitated timely payments from clients by maintaining clear communication and providing necessary documentation.
  • Increased accuracy in financial reports by diligently reconciling accounts on a monthly basis.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Monitored outstanding invoices and performed collections duties.
  • Responded to customer concerns and questions on daily basis.
  • Generated monthly billing and posting reports for management review.

Service Advisor /Billing and Collections Specialist

Funtown RV
06.2019 - 02.2020
  • Ensuring customer satisfaction by handling customer inquiries, providing administrative support, handling 150 clients daily.
  • Executing office management duties by processing phone orders, hindering data in to the database, preparing invoices, filing and creating work orders.
  • Scheduling a high volume of sales appointments with vendors and customers via phone calls and emails, providing information about the products or service status to the customers.
  • Conducted thorough credit evaluations for potential clients, minimizing bad debt exposure and protecting company assets.
  • Maintained accurate records of all collection activities, providing regular updates to management on the status of outstanding accounts.
  • Collaborated closely with other departments to resolve billing discrepancies or disputes that could lead to late payments or non-payment situations.
  • Supported accounts receivable department in reconciling customer accounts, ensuring accurate payment application and prompt resolution of discrepancies.
  • Participated in regular credit review meetings, providing insights and recommendations on client risk profiles and account management strategies.
  • Negotiated settlements with delinquent account holders, securing favorable outcomes for both parties and reducing overall writeoffs.
  • Contributed to improved cash flow by effectively managing aging receivables reports and initiating timely collection efforts.

Support Specialist

RAC NPS
09.2014 - 01.2019
  • Administrative support responsibilities include scheduling high volumes of sales appointments with vendors and customers via phone calls and emails, maintaining customer accounts, generating product or service reports, handling all outgoing and incoming mail.
  • Shipping and Receiving parts for technicians, creating a high volume of service orders, distributing parts to work orders and technicians, inventory control, managing inquires about product availability and delivery and communicating effectively with internal departments
  • Skilled in Ms Word, Excel, Power Point, and Sales Force, and Outlook by sending correspondence with customers, management, and coworkers.

Store General Manager

Motherhood Maternity
06.2007 - 06.2011
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Hire, trained, and managed a sales team of 10 staff members and initiated programs that standardized employee training
  • Increased customer satisfaction by 25%, and increased the overall yearly numbers by 17%, by collecting customer information and Marketing, received all monthly bonuses for exceeding sales expectations.
  • Customer focussed training, coaching, and mentoring staff to ensure the smooth adoption of the new programs
  • Processed payroll, filed paperwork, processed employees hiring paperwork

Education

High School -

Nimitz High School
Irving, TX
01.2003

Skills

  • Client interface
  • Strong organizational skills
  • Business Development
  • Sales Force / Microsoft 365
  • Office management
  • Billing
  • Office administration
  • Staff development
  • Report preparation

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Office Manager /Lead Dispatcher /Accounts Receivable and Billing Clerk

Interior Climate Solutions
04.2020 - 09.2025

Service Advisor /Billing and Collections Specialist

Funtown RV
06.2019 - 02.2020

Support Specialist

RAC NPS
09.2014 - 01.2019

Store General Manager

Motherhood Maternity
06.2007 - 06.2011

High School -

Nimitz High School

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