Sarah Rogers
Independence,LA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
15
15
years of professional experience
Work History
Line Cook
Dinegnar
Hammond, LA
07.2023 - Current
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Cooked multiple orders simultaneously during busy periods.
Call Center Representative
Neill Corp
Hammond, LA
05.2021 - Current
- Answer inbound calls for Aveda Institutes
- Call leads to book tours
- Work files on Salesforce and keep them organized for 18 campuses.
Accounts Receivable Specialist
Smitty's Supply, Inc.
Roseland, LA
09.2023 - 08.2024
- Analyzed customer payment trends and credit worthiness.
- Coordinated with sales and customer service departments to resolve billing issues.
- Reviewed and verified accuracy of invoices and account balances.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
- Prepared aging reports to identify past due accounts.
- Prepared monthly statements for customers.
Shift lead
Starbucks
Hammond, LA
11.2015 - 07.2021
- Hold responsibility for store operations and delegating responsibilities
- Maintaining inventory, such as ordering and counting supplies
- Provide the third place for various customers on a daily basis
- Creating high quality handcrafted beverages and addressing customers’ issues when they arise
- Manage the work of others while professionally dealing with a number of issues at the same time.
Lead/Assistant Manager
Travel Centers of America
Hammond, LA
08.2010 - 04.2014
- Manage sta , preparing work schedules and assigning specific duties
- Mastery of multi-tasking including processing of customer transactions involving merchandise, truck scales, shower reservations, di erent forms of transmitting communications, and handling the personal check-cashing process
- Excellent sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Education
general studies
Southeastern Louisiana University
Hammond, LA05.2009
Skills
- Excellent Communication skills
- Ability to multitask
- Multi-task management
- Customer service
- Billing dispute resolution
- Brand representation
- Retail store support
- Critical thinking
Timeline
Accounts Receivable Specialist
Smitty's Supply, Inc.
09.2023 - 08.2024
Line Cook
Dinegnar
07.2023 - Current
Call Center Representative
Neill Corp
05.2021 - Current
Shift lead
Starbucks
11.2015 - 07.2021
Lead/Assistant Manager
Travel Centers of America
08.2010 - 04.2014
general studies
Southeastern Louisiana University
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