Sarah Rohan
Holyoke,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience and problem solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and helping residents achieve self sufficiency.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Leased Housing Representative
Holyoke Housing Authority
12.2010 - 09.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly
- Communicated and recruited prospective tenants to new programs and available opportunities
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Perform annual recertification's and income verification processes for 400 plus residents
- Work on daily basis with community and our Family Self Sufficiency Department
- Worked closely with Maintenance Department to ensure tenant's quality of life and safety
- Work with Dispatch to make sure all calls and work orders are put in timely manner
Operations Manager
Thomas O'Connor Animal Control
10.1999 - 12.2010
- Responsible for all aspects of daily operations, including costumer relations, animal welfare and facility management
- Manage 10 fulltime employees and 100 plus volunteers
- Responsible for staff training and safety protocols
- Responsible for fundraising and special event planning
- Developed systems and procedures to improve operational quality and team efficiency
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Developed and maintained relationships with external vendors and suppliers
- Analyzed and reported on key performance metrics to senior management
- Managed purchasing, sales, marketing and customer account operations efficiently
Education
Animal Sciences
Holyoke Community College
Holyoke, MA09.2001
Skills
- Flexible and Adaptable
- Collaboration
- Conflict Resolution
- Team player
- Very strong verbal and organizational skills
- Self-Motivated
- Customer Service
- Multitasking Abilities
- Relationship Building
- Project Planning
- Self-Directed
- Dependable and Responsible
- Recordkeeping
- Interpersonal Communication
- Calm Under Pressure
Certification
Certified Public Housing Manager
March 2017
CP3 Low Housing Tax Credit Certification
December 2016
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