Sarah C. Rojas
Customer Service
New York,NY
Summary
Reliable and Dedicated Professional with 10+ years of Retail and Customer Service Experience. Dedicated to providing the highest standard of service and creating warm and welcoming environment for customers and team members.
Overview
25
25
years of professional experience
Work History
Shift Lead
Instacart
, NJ
02.2019 - 07.2022
- Lead, trained and mentored team average 20+ in-store shoppers.
- Responded to and resolved retailer, customer and in-store shopper questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Evaluated employee skills and knowledge regularly through metrics, training and mentoring individuals.
- Supported in-stores shoppers at other retailer locations remotely.
Customer Service Desk Team Member
Whole Foods Market
Paramus, New Jersey
01.2020 - 01.2021
- Responded to customer requests for products, services and company information. Assisted with refunds and exchanges.
- Provided primary customer support to internal and external customers.
- Assisted Team leaders in controlling customer-flow, ensuring wait time is within establishes regional limits.
- Kept back stock in good order.
- Performed other duties as assigned by store, regional, or national leadership.
In-store Shopper
Instacart
New York , NY
06.2017 - 02.2019
- Received customer orders through shopper app.
- Maximized efficiency by scanning items quickly and completing as many as 2-4 orders per hour.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up or delivery.
- Maintained high satisfaction ratings by communicating and completing orders quickly and picking high quality items.
Store Support ATL
Whole Foods Market
Brooklyn, NY
09.2017 - 09.2018
- Assisted TL in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned.
- Lead and developed TMs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Monitored employee and customer interactions to assess quality of service.
- Evaluated and documented TM work and performance.
Store Support Supervisor
Whole Foods Market
Brooklyn, New York
06.2016 - 09.2017
- Worked closely with TL and ATL to build and sustain high-performance team.
- Trained, Mentored team members.
- Maintained focus during busy times, delegated tasks to employees and keep business running smoothly.
- Consistently communicated and modeled WFM vision, goals.
Customer Service Desk Team Member
Whole Foods Market
New York, NY
02.2015 - 06.2016
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Processed customer refund and exchanges.
Part-time Cashier
Whole Foods Market
New York, NY
11.2013 - 02.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and check out.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Career Pathways
Monroe College
The Bronx, NYSkills
- Leadership
- Customer Service
- Team oriented
- Scheduling and Coordinating
- Employee Coaching and Motivation
- POS
- Basic computer skills
- Cash Management
- Product knowledge
- Computer skills
Timeline
Customer Service Desk Team Member
Whole Foods Market
01.2020 - 01.2021
Shift Lead
Instacart
02.2019 - 07.2022
Store Support ATL
Whole Foods Market
09.2017 - 09.2018
In-store Shopper
Instacart
06.2017 - 02.2019
Store Support Supervisor
Whole Foods Market
06.2016 - 09.2017
Customer Service Desk Team Member
Whole Foods Market
02.2015 - 06.2016
Part-time Cashier
Whole Foods Market
11.2013 - 02.2015
No Degree - Career Pathways
Monroe College