Sarah Rojas
New York,NY
Summary
Outgoing motivated team player with 10+ years of Customer Service and Retail experience, eager to contribute dynamic Customer Service, Team building, and organizational skills towards supporting the objectives of an organization that rewards reliability, dedication, and solid work ethic with opportunities for professional growth.
Overview
7
7
years of professional experience
Work History
Health Concierge
Aetna/CVS
Hartford, CT
12.2023 - 01.2024
- Trained to handle customer service inquiries and problems via telephone, internet, web-chat or written correspondence
- Engage, consult, and educate members based on their unique needs and understanding of Aetna plans
- Utilize resources to assist customers in understanding components of Aetna products and provide support
Amazon Driver
Amazon
New York, NY
07.2023 - 12.2023
- Pick up Fresh and Whole Food orders from Amazon fresh and Whole Foods Market warehouses
- Deliver to customers front door
- Communicated with customers about their orders through the app
- Utilized smart phone to complete block
- Delivered an average of 15 orders per day
Picker Packer
Fresh Direct LLC
New York, NY
07.2023 - 12.2023
- Selected products and items from shelves and pallets for customer orders.
- Confirmed items picked for orders by keying codes into system.
- Placed products on conveyors for final wrapping and shipment.
Sortation Associate
Amazon
NY, NY
10.2022 - 06.2023
- Prepared Customers orders for delivery
- Sorted Packages into bins
- Scanned a average of 4000 Amazon.com packages per shift
- Consolidated onto lorries for faster delivery
Shift Lead
Instacart
New York, NY
02.2019 - 07.2022
- Responsible for driving Instacarts success inside the stores of our retail partners
- Onboard new shoppers and provide continuous structured guidance and support to in-store shopper team—including actionable feedback for improvement—to help them achieve individual performance goals. Kept employees operating productively and working on task to meet business metrics and customer needs
- Worked with store management to meet standards of service and quality in daily operations
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Managed In-store shoppers, in-person and remote in different areas
Shopper
Instacart
New York, NY
07.2017 - 02.2019
- Met daily productivity goals set by management team.
- Assisted customers with inquiries regarding their orders or deliveries.
- Shopped customer orders through the Instacart App
- Picked quality items
- Prepared orders for delivery and handoff
Education
Associates - Computer Information Systems
Monroe College
The Bronx, NY06-2025
Skills
- Computer Skills
- Bilingual
- Problem-solving
- Time management
Volunteer Experience
New York, Community Fridges - Prepared and dropped off food for donation to Community Fridges in NY for the Homeless population
Timeline
Health Concierge
Aetna/CVS
12.2023 - 01.2024
Amazon Driver
Amazon
07.2023 - 12.2023
Picker Packer
Fresh Direct LLC
07.2023 - 12.2023
Sortation Associate
Amazon
10.2022 - 06.2023
Shift Lead
Instacart
02.2019 - 07.2022
Shopper
Instacart
07.2017 - 02.2019
Associates - Computer Information Systems
Monroe College
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