Sarah Roman
PEORIA,AZ
Summary
Accomplished Pet Stylist with a proven track record at Petsmart, enhancing customer satisfaction through exceptional service and attention to detail. Leveraged patience, empathy, and a continual learning mindset to stay ahead in styling trends, streamline processes for efficiency, and resolve behavioral issues, fostering a supportive atmosphere and ensuring both human and animal safety.
Overview
8
8
years of professional experience
Work History
Pet Stylist
All-Star Grooming
09.2023 - Current
- Contributed positively to the work environment by fostering a collaborative and supportive atmosphere among coworkers
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming
- Maintained a clean and safe working environment
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon
- Troubleshot behavioral issues during grooming, ensuring a positive experience for the pets
Pet Stylist
Petsmart
12.2016 - 09.2023
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction
- Continuously updated knowledge on new styling trends and products, staying current with the industry
- Handled difficult customers diplomatically while addressing concerns promptly
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally
- Improved time efficiency by streamlining grooming processes, allowing for more appointments
- Educated pet owners on proper grooming techniques and at-home care
Education
Fountain Hills High School
Fountain Hills, AZ05.2010
Skills
- Patience and Empathy
- Continual Learning Mindset
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Honest and Dependable
- Attention to Detail
- Human and Animal Safety
Timeline
Pet Stylist
All-Star Grooming
09.2023 - Current
Pet Stylist
Petsmart
12.2016 - 09.2023
Fountain Hills High School