SARAH ROSE
Conroe,Tx
Summary
Detail-oriented team player with strong organizational skills. Highly motivated and driven with high personal standards and a goal for excellence with continued personal improvement. Ability to handle multiple projects simultaneously with a high degree of accuracy in various departments. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Project Manager
Burtex Construction
11.2023 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Prepared and submitted project invoices for review and approval.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
Sales Coordinator/Office Administrator
Phenix Construction Technologies
10.2021 - 10.2023
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Compiled client profiles and entered information into operating system.
- Maintained long-term relationships with high net-worth clients.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Reduced errors during sales and service processes by devising and deploying template responses.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Collaborated with cross-functional teams to identify and address customer needs.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Tutor/Teacher's Aid
The Literacy Group
1 1 - Current
- Supported student learning objectives through personalized and small group assistance
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Retained interest and maximized receptive learning by educating students using hands-on instructional techniques
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Patrol Officer
Montgomery County Sheriff's Office
03.2018 - 01.2021
- Investigated incidents and crimes, including evidence collection and witness statements
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues
- Talked regularly with citizens to establish rapport and become familiar presence in area
- Monitored crowded public areas and events to mitigate risk and promote safety
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
Co-Founder/Director
Future Operations Base
07.2019 - 06.2020
- Created and completed organization’s bi-laws, registration forms, website, and social media platforms
- Acted as secretary of the organization by organizing and scheduling director’s meetings, creating agendas, and taking meeting minutes
- Maintained up to date organizational records of membership, working logs, finances, and events
- Scheduled and coordinated all work projects, member events, and public events for members, volunteers and directors
- Made public appearances to network and promote the organization to veterans, first responders and other organizations
- Utilized hands on skill sets to help complete construction projects for members of the organization like home remodeling, yard work, and cleaning.
Detention Officer
Montgomery County Sheriff's Office
12.2016 - 09.2017
- Took custody of prisoners from arresting officers to begin processing into detention facility
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety
- Processed inmates by taking photographs and fingerprints
- Attended to feeding, housing and physical well-being of inmates
- Regularly conducted security and sanitation checks
- Wrote daily reports and maintained logs of inmate activities and behaviors
- Conducted physical searches of prisoners and premises in search of weapons and contraband
- Made rounds at specified intervals and conducted head counts and roll calls.
Youth Substance Abuse Prevention Specialist
Tri-County Behavioral Healthcare
04.2011 - 07.2015
- Facilitated life-skills groups in over 20 locations in Montgomery, Walker and
- Liberty Counties
- Worked with Kindergarten through 12th grade at risk students to provide evidence based life-skills curriculum
- Created over 10 PowerPoint drug prevention presentations including K2
- Bathsalts, Marijuana, and Methamphetamines
- Presented drug prevention presentations to over 30 community locations
- Designed program manuals, employee forms, and program handbooks used by community partners
- Enabled substance abuse prevention program to expand its services to over 10 new locations.
Services Investigator
Child Protective, Of Family And Protective Services
01.2009 - 07.2010
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home
- Remained objective in handling each case, especially when children and families were in high-stress situations
- Documented all relevant information by filling out forms and completing case reports
- Devised and implemented safety plans for children suspected as victims of abuse or neglect
- Completed home welfare checks to align with state and program guidelines
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Documented data and completed accurate updates to case records.
Education
Bachelor of Arts - English/Psychology
Dallas Baptist University
Dallas, TX08.2008
Bachelor of Arts - Criminal Justice/Forensic Science
Sam Houston State University
Huntsville, TexasHigh School Diploma -
Woodville High School
Woodville, TX05.2003
Skills
- Microsoft Office
- Case Management
- Community/Customer Relations
- Documentation & Report Taking
- Training and Presentations
- Crisis Intervention
- Qualified Mental Health Professional
- Interviewing Skills
- Sales
- Project Planning
- Procedure Development
- Data Analysis
- Project Management
- Risk Management
- Productivity Improvement
- Strategic Planning
- Schedule Management
- Document Management
- Project Tracking
- Technical Support
- Work Flow Planning
- Logistics Management
- Conflict Management
- Budget Administration
- Advanced Understanding of ASANA
- Advanced Understanding of Microsoft Office
- Advanced Understanding of Outlook
- Advanced Understanding of CANVA
- Client Relations
- Team Bonding
- Project Planning and Development
- Processes and Procedures
- Cross-Functional Collaboration
- Advanced Problem Solving
- Client Rapport
- Data Review
- Purchasing and Procurement
- Customer Relations Specialist
- Presentations
- Analytical Skills
- Coaching and Mentoring
- Performance Monitoring
- Organizational Skills
- Adaptability
- Emotional Intelligence
- Team Leadership
- Continuous Learning
- Resource Management
- Delegation Skills
- Team Building
- Change Management
- Problem Solving
- Creative Thinking
- Time Management
- Meeting Facilitation
- Graphic Design
- Event Coordination
- Brand Development
- Digital Advertising
- Content Creation
- Campaign Development
- Audience Engagement
- Product Promotion
- Relationship Building
- Training and Onboarding
- Microsoft SharePoint
- Database Management
- Adobe Creative Suite
- Calendar Management
Certification
- OSHA 30 Training - 2023
- First Aid/CPR Certification - Renewed 2023
Timeline
Project Manager
Burtex Construction
11.2023 - Current
Sales Coordinator/Office Administrator
Phenix Construction Technologies
10.2021 - 10.2023
Co-Founder/Director
Future Operations Base
07.2019 - 06.2020
Patrol Officer
Montgomery County Sheriff's Office
03.2018 - 01.2021
Detention Officer
Montgomery County Sheriff's Office
12.2016 - 09.2017
Youth Substance Abuse Prevention Specialist
Tri-County Behavioral Healthcare
04.2011 - 07.2015
Services Investigator
Child Protective, Of Family And Protective Services
01.2009 - 07.2010
Bachelor of Arts - English/Psychology
Dallas Baptist University
Bachelor of Arts - Criminal Justice/Forensic Science
Sam Houston State University
High School Diploma -
Woodville High School
Tutor/Teacher's Aid
The Literacy Group
1 1 - Current
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