Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Rosenberger

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

911 Emergency Dispatcher

Lake County Sheriff's Office
01.2014 - Current
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Read system maps and caller information, and documented details in system.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police while tracking data in real-time environments.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Answered calls from automatic routing system and took basic information from callers.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Operated telephone and radio equipment to receive requests and reports from police officers.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.

Restaurant Hostess

Wazzabi Sushi And Japanese Steakhouse
03.2013 - 06.2013
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.

Underwriting Clerk

Insurance Risk Services
01.2010 - 03.2011
  • Documented underwriting decisions and provided evidence of compliance with applicable regulations.
  • Made approval and denial recommendations by determining accurate risk levels.
  • Processed and quality checked home owner insurance inspection reports.
  • Worked with computers, printers, fax machines, and copiers.
  • Answered incoming phone calls and directed clientele questions.
  • Helped train new employees, and fill in when others were absent.
  • Worked with photo programs, windows 7, Excel, Adobe Acrobat, Winsketch, and other common computer programs.
  • Able to complete sketches of homes perimeter on the computer using Winsketch.

Customer Service Representative

Elite Extreme Products And Technologies Inc
12.2009 - 01.2010
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Shift Manager

Burger King
03.2007 - 08.2009
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Troubleshot equipment to reduce service calls and downtime.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Led and directed team members on effective methods, operations, and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Education

Bachelor of Science - Psychology

Columbia Southern University
Orange Beach, AL
05.2021

Associate of Arts - General Studies

Columbia Southern University
Orange Beach, AL
12.2019

Skills

  • Database Queries
  • Active Listening
  • Computer-Aided Dispatching
  • Call Management
  • Problem-Solving
  • Decision-Making
  • Works Well Under Pressure
  • Information Gathering and Relay
  • Computer Skills
  • Map Reading Skills
  • Information Documentation
  • Verbatim Transcription
  • Data Entry
  • Teamwork and Collaboration

Timeline

911 Emergency Dispatcher

Lake County Sheriff's Office
01.2014 - Current

Restaurant Hostess

Wazzabi Sushi And Japanese Steakhouse
03.2013 - 06.2013

Underwriting Clerk

Insurance Risk Services
01.2010 - 03.2011

Customer Service Representative

Elite Extreme Products And Technologies Inc
12.2009 - 01.2010

Shift Manager

Burger King
03.2007 - 08.2009

Bachelor of Science - Psychology

Columbia Southern University

Associate of Arts - General Studies

Columbia Southern University

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Sarah Rosenberger