Sarah Rosenthal
Wilson
Summary
Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in retail and food service establishments.
Overview
6
6
years of professional experience
Work History
Librarians Assistant
Wilson County
09.2022 - Current
- Conducted research to assist with routine tasks and special projects.
- Acquired product and service knowledge to provide solutions to customers.
- Helped management with business operations to align teams, set goals and execute initiatives.
- Translated information into electronic forms by compiling and sorting data.
- Assisted management with activities to plan and oversee events and programs.
Retail Sales Associate RX
CVS
02.2023 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Bartender
Applebees
11.2022 - 01.2023
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights and weekends.
Retail Associate
American Eagle
08.2022 - 11.2022
- Worked with loss prevention in monitoring shopper behavior.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
Barista
Kung Fu Tea
03.2022 - 08.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
Master Barista
Target
03.2020 - 08.2022
- Responsible for facilitating floor plans for efficiency for all baristas, making sure Baristas get their breaks.
- Ordered product so stock never runs out.
- Trained new baristas hundreds of recipes.
- Made sure that every customer at my location leaves with good experiences.
Barista Trainer
Starbucks
04.2018 - 03.2020
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Went through extra training to expand knowledge of coffee and drinks and became certified coffee master.
- Won partner of the quarter
- Competed in barista championships.
Barista
Barnes & Noble
09.2017 - 04.2018
- In this bookstore environment recommended products based on solid understanding of individual customers preferences and needs.
- Learned how to create wide variety of personalized hot and cold drinks producing great customer satisfaction scores.
- Updated signage and displays to boost sales. At this store
- Learned how to control lines efficiently in fast paced environments.
Education
Associate of Science - Business Administration
SUNY Ulster
Stone Ridge, NY08.2019
Skills
- Point of sale operation
- Product Displays
- Point of Sale Knowledge
- Memorization
- Food Preparation and Safety
- New hire training
- Opening and closing duties
- Cash Handling
- Highly reliable
- Beverage preparation
Timeline
Retail Sales Associate RX
CVS
02.2023 - 09.2023
Bartender
Applebees
11.2022 - 01.2023
Librarians Assistant
Wilson County
09.2022 - Current
Retail Associate
American Eagle
08.2022 - 11.2022
Barista
Kung Fu Tea
03.2022 - 08.2022
Master Barista
Target
03.2020 - 08.2022
Barista Trainer
Starbucks
04.2018 - 03.2020
Barista
Barnes & Noble
09.2017 - 04.2018
Associate of Science - Business Administration
SUNY Ulster
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