Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Rowland

Dobbs Ferry

Summary

Dynamic Regional Manager at Tribeca Pediatrics with a proven track record in team development and operational excellence. Enhanced customer satisfaction through effective issue resolution and proactive communication. Skilled in staff training and event planning, fostering a culture of continuous improvement and engagement across multiple locations.

Overview

15
15
years of professional experience

Work History

Regional Manager

Tribeca Pediatrics
03.2024 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Establish and maintain operational standards for five locations.
  • Promote a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Established team priorities, maintained schedules and monitored performance.

Office Manager

Pediatrics on Hudson
01.2010 - 03.2024
  • Handled sensitive information with discretion, maintaining confidentiality of practice documents and personnel records.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Optimized office space utilization, leading to a more organized, efficient and productive work environment.
  • Streamlined document handling and processing, reducing turnaround time for patient inquiries and requests.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Coordinated and executed all office parties and events.
  • Administered and upheld payroll processing and employee PTO management


Education

Univeristy of Massachusettes
Amherst, MA

Skills

  • Operations
  • Staff training
  • Staff management
  • Event planning
  • Vendor management
  • Attention to detail
  • Team development
  • Employee scheduling

Timeline

Regional Manager

Tribeca Pediatrics
03.2024 - Current

Office Manager

Pediatrics on Hudson
01.2010 - 03.2024

Univeristy of Massachusettes
Sarah Rowland