Sarah Rowland
Dobbs Ferry
Summary
Dynamic Regional Manager at Tribeca Pediatrics with a proven track record in team development and operational excellence. Enhanced customer satisfaction through effective issue resolution and proactive communication. Skilled in staff training and event planning, fostering a culture of continuous improvement and engagement across multiple locations.
Overview
15
15
years of professional experience
Work History
Regional Manager
Tribeca Pediatrics
New York, NY
03.2024 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Establish and maintain operational standards for five locations.
- Promote a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established team priorities, maintained schedules and monitored performance.
Office Manager
Pediatrics on Hudson
Hastings-on-Hudson, NY
01.2010 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of practice documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Optimized office space utilization, leading to a more organized, efficient and productive work environment.
- Streamlined document handling and processing, reducing turnaround time for patient inquiries and requests.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Coordinated and executed all office parties and events.
- Administered and upheld payroll processing and employee PTO management
Education
Univeristy of Massachusettes
Amherst, MASkills
- Operations
- Staff training
- Staff management
- Event planning
- Vendor management
- Attention to detail
- Team development
- Employee scheduling
Timeline
Regional Manager
Tribeca Pediatrics
03.2024 - Current
Office Manager
Pediatrics on Hudson
01.2010 - 03.2024
Univeristy of Massachusettes
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