Sarah Rowley
Temple,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Pre-Certification Specialist
Rheumatology Of The Woodlands
02.2022 - 08.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data for patient assistance programs.
- initiate the process for patient drug assistance programs.
- Coordinated prior authorizations through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while verifying prescription history for insurance validation.
- EOB Verification of office visit or infusion copay.
- Daily financial deposits and reconciliation.
- Maintained and updated patient record data in accordance with HIPAA regulations.
Business Office Manager
Wright Oilfield Services
10.2014 - 05.2016
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Utilized company's accounting systems to review reports and prepare assessments.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed senior-level personnel working in marketing and sales capacities.
Certified Pharmacy Technician Supervisor
Scott And White Pharmacy
06.2010 - 09.2013
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Supervised 15 pharmacy technicians and coordinated day-to-day assignments.
- Collaborated with store manager to maintain daily operations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Daily cash drawer deposits and reconciliation.
- Product ordering of OTC products, gift items and prescription medication inventory.
Education
High School Diploma -
Arlington High School
Arlington, TX 08.1998 - 05.2001
Diploma - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO 05.2019 - 08.2021
Skills
- Spreadsheet Tracking
- Billing Codes
- Electronic Patient Medical Record
- Verifying Eligibility
- Organization and Time Management
- Benefits Verifications
- Word Processing
- Multi-Line Telephone Systems
- Patient Data Management Systems
- Financial Recordkeeping
- Medical Services Administration
- Medical History Documentation
Timeline
Pre-Certification Specialist
Rheumatology Of The Woodlands
02.2022 - 08.2022
Diploma - Culinary Arts
Auguste Escoffier School of Culinary Arts
05.2019 - 08.2021
Business Office Manager
Wright Oilfield Services
10.2014 - 05.2016
Certified Pharmacy Technician Supervisor
Scott And White Pharmacy
06.2010 - 09.2013
High School Diploma -
Arlington High School
08.1998 - 05.2001
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