Sarah Royle
Stonington,CT
Summary
Accomplished Senior Project Manager with a proven track record at Aetna, adept in project planning and client relationship management. Spearheaded strategic initiatives, driving growth and ensuring compliance, highlighted by the successful wind-down of Aetna's Consumer Business. Expertise in scope management and fostering stakeholder relationships, significantly enhancing project outcomes and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Aetna, a CVS Health Company
05.2019 - 10.2022
- Subject Matter Expert for the Dual Special Needs Plans (DSNP) provider network team.
- Lead various projects related to strategic planning and growth of DSNPs around the country.
- Managed training efforts to educate provider network teams on DSNPs.
- Managed policies and procedures related to annual state requirements to ensure compliance.
Senior Project Manager
Aetna
11.2017 - 05.2019
- Managed the wind-down of the Consumer Business in 2018, overseeing project plans and mitigating risks.
- Facilitated L1 and L2 work stream meetings, ensuring project health and successful product launches.
- Achieved successful project outcomes, showcasing strong project management skills and attention to detail.
Senior Project Manager
Aetna
01.2017 - 11.2017
- Led projects related to the wind-down of Aetna's Consumer Business, including managing call center closures and employee placements.
- Oversaw Executive Reporting and MOR deliverables, as well as the storage of all Consumer Business documents on SharePoint.
Business Consultant
Aetna
04.2015 - 01.2017
- Collaborated with Market Research team to develop and execute annual consumer insights survey, guiding renewal strategy
- Analyzed member demographics and survey results to influence renewal strategy, ensuring compliance and budget adherence
- Developed member retention strategy based on market research, improving member satisfaction and supporting new market expansion
Senior Strategic Proposal Consultant
Aetna
03.2012 - 04.2015
- Developed strategically oriented proposals to support the growth of Aetna membership, resulting in increased customer retention and satisfaction.
- Coordinated responses to follow-up questions and organized customer-focused sales presentations to showcase Aetna's strengths and differentiate from competitors.
- Accountable for maintaining technical knowledge of all Aetna products and services to provide customized solutions for plan sponsor needs.
Analyst
The Hartford
08.2006 - 03.2012
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Education
Bachelor Of Arts - English
University of Connecticut
Storrs, CT05.2005
Skills
- Project Planning
- Scope Management
- Client Relationship Management
- Project Scheduling
Accomplishments
Keys to success
- 2015, 2014 - Aetna
Special Achievement Award
- 2009 - The Hartford
Certification
Lean six sigma yellow belt
- Aetna, 2014
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Senior Project Manager
Aetna, a CVS Health Company
05.2019 - 10.2022
Senior Project Manager
Aetna
11.2017 - 05.2019
Senior Project Manager
Aetna
01.2017 - 11.2017
Business Consultant
Aetna
04.2015 - 01.2017
Senior Strategic Proposal Consultant
Aetna
03.2012 - 04.2015
Analyst
The Hartford
08.2006 - 03.2012
Bachelor Of Arts - English
University of Connecticut